Faults Coordinator

About Us

Zinfra is a leading infrastructure services provider, powering progress across Australia's energy and utilities sectors. With over 2,000 skilled professionals along the East Coast, we deliver innovative, safe, and sustainable solutions that exceed expectations. In 2025, Zinfra was proudly appointed as AusNet's new service delivery partner for electricity distribution network operations and maintenance across Victoria. As we expand into regional communities in the North and East of the state, we're actively recruiting and investing in local talent to help shape a stronger, more resilient energy future. Join us as we energise Victoria—together

About the role

We're seeking a Faults Coordinator to play a critical role in the gold-class dispatch of on-demand field work and emergency response during major events. This position ensures optimal deployment of internal and contractor resources, balancing cost-efficiency with high customer satisfaction. With a strong focus on safety, KPIs, productivity, and quality, the coordinator maintains data integrity while supporting seamless operations. Their ability to prioritise and respond swiftly to faults ensures minimal disruption and maximum service reliability, making them an essential link between field teams and operational success.

Key Responsibilities include

• Coordinating the dispatch and allocation of field crews and contractors to ensure timely and effective fault response.
• Prioritising restoration activities based on safety, customer impact, and operational requirements.
• Monitoring real-time field activity and adjusting resource allocations as conditions evolve.
• Ensuring all dispatched activities comply with safety standards, regulatory obligations, and escalation protocols.
• Communicating clearly and professionally with internal and external stakeholders during outages and major events.
• Maintaining accurate, real-time data entry for work orders, fault logs, and system updates.
• Promoting best-practice use of enterprise systems and supporting peers with troubleshooting and knowledge sharing.
• Providing timely, accurate updates to support customer communication and enhance service experience.
• Contributing to continuous improvement by identifying system inefficiencies and supporting implementation of enhancements.

About You

The ideal candidate brings a calm, decisive approach to fault coordination, with a strong grasp of electrical distribution operations and stakeholder communication. They thrive in high-pressure environments, demonstrate excellent system and data handling skills, and consistently prioritise safety, accuracy, and customer impact in every decision they make.

To be selected for interview, your profile should demonstrate:

• Prior exposure to electrical distribution networks and fault restoration processes
• Extensive experience in administration or data entry in fast-paced environments
• Time spent collaborating effectively with operational teams, including Duty Officers, schedulers, and field crews
• Examples of building strong stakeholder relationships through clear, timely communication
• Proficiency in Microsoft Office and enterprise systems, ideally including SAP
• Knowledge of safety, regulatory, and escalation protocols in operational contexts
• Remaining calm under pressure, with strong decision-making and multitasking abilities

We are a champion of equal opportunity employment and have committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.

We welcome applications from people with diverse backgrounds including First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for potential long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia's "Net Zero" targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check

Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.