Customer Services Engineer

1 week ago

Sydney, New South Wales, Australia Barco Full time $80,000 - $120,000 per year

Barco is a global technology leader headquartered in Kortrijk, Belgium, specializing in visualization solutions. We design and develop cutting-edge products that enable bright outcomes around the world. Our innovative solutions span various industries, including healthcare, entertainment, and enterprise, helping professionals work smarter and live better. At Barco, we foster a culture of collaboration, creativity, and continuous improvement. We are committed to delivering exceptional experiences to our customers and driving technological advancements.
We are looking for the best candidate for our Sydney office to join our ANZ Service Team as a Customer Service Engineer as a point of contact from service for our Entertainment, High End Residential and Image Processing division.

Main focus for this role is to ensure customer has positive experience in dealing with Barco, addressing customer needs and ensuring 100% customer satisfaction. 

Key Responsibilities

  • Provide technical support to Barco's Entertainment, High End Residential and Image Processing Customers.
  • Collaborate with fellow service colleagues towards best possible outcome for customer support.
  • Close collaboration with regional and global support teams on service-related issues.
  • Execute pro-active analysis visits, report and provide suggestions.
  • Ensure highest quality standards in Service department repairs and housekeeping.
  • Repair and troubleshooting of Barco hardware and software.
  • Assist admin and logistics with service-related spare parts stock ordering & forecasting.
  • Follow product training to upskill your technical, commercial and soft skills.
  • Support/coach technical team of our SI Partners, in delivering technical solutions.
  • Respond & Follow up on service tickets, Maintain Service CRM details.
  • Assist Pre-sales/sales to ensure total service solution offering.
  • Assist in offering and executing Barco Essential Care service offerings.
  • Assist Barco sales team with technical demonstrations (in-house, on-site and at trade shows)  to promote our Barco's solutions.
  • Build a relationship with the Customers and detect Service sales opportunities.
  • Document actions and solutions, hours and expenses in a timely fashion.
  • Responsible for upholding Barco's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • The ability to travel and work outside of standard office hours from time to time
  • Other duties upon request.

Requirements

  • Minimum 3 years of experience in a technical customer (Service/Sales) environment, in visualization/entertainment industry
  • Good knowledge of hardware, software and networking technologies.
  • Communicates fluently in English.  Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service and client oriented.
  • Experience with Salesforce.
  • Experience with Barco's products is a plus.

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.  

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this

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