Customer Care Consultant

YOUR OPPORTUNITY

We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Gladstone QLD, where you'll be providing exceptional service to our growing customer base

In this challenging and rewarding full time role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes. 

We have a learning and development program for the right candidate so you will be set up to succeed from the beginning.

What You'll Be Doing:

• Deliver friendly, efficient service to customers via phone, email, and internal business systems
• Respond promptly to customer requests, take ownership of enquiries, and resolve issues quickly
• Review customer sales history to identify service needs and explore upselling opportunities
• Build and maintain strong client relationships by staying informed on processes and providing tailored solutions
• Keep customers updated on new products and services as relevant

What You'll Bring:

• Experience in a high-volume call centre environment is preferred, but not essential
• A customer-focused mindset with a proactive, solutions-driven approach
• Excellent customer service skills and the ability to work independently within a small team
• Strong proficiency in Microsoft Office and/or cloud-based CRM systems
• Clear and confident verbal and written communication skills
• Certificate III Business Administration

Why You'll Love Working With Us:

• Permanent salary, incentives, and a generous Team Member Discount Card for Kmart, Bunnings, Target & Officeworks 
• Continuous career development to gain new skills and knowledge 
• Monday to Friday schedule — enjoy your weekends
• A successful Refer-A-Friend program, earning up to $2,000 for each referral 
• Additional Wesfarmers discounts from over 400 retail corporate partners 
• Flexible working, with access to our 'All Can Flex' program
• Team events and celebrations to recognise our amazing Team Members
• Generous Wesfarmers annual share plans
• Attractive parental leave policy and more

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. 

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.