Software Engineer

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge?

The Role

As Heidi's first Windows Engineer, you'll work directly with our partners - healthcare systems, clinics, and hospitals. You'll own the development and deployment experience of our application in Windows environments and implement deep, robust integrations with healthcare systems. You'll be hands-on with systems that matter, working closely with engineers and clinicians to enable widespread deployment of Heidi.

What you'll do:

• Build and maintain deep integrations with EHR systems in C#, including COM interoperability

• Work closely with partner IT teams to ensure stable rollouts, diagnose gnarly system issues, and unblock adoption at speed

• Own the deployment and support of our Windows-based application across diverse clinical environments

• Translate on-the-ground feedback into product and engineering improvements

• Debug real-world environments where clinicians are depending on you for their day-to-day workflows

• Be our subject matter expert on everything Windows - from OS internals to deployment strategies to third-party interoperability

What we will look for:

• Strong programming skills in C# with experience building production systems in .NET

• Deep expertise in Windows development and deployment. You know your way around the registry, services, UAC, and installers

• Experience integrating with EHR systems, healthcare APIs, or enterprise software in complex IT environments

• A mindset of ownership: you want the thing to work, in the real world, for the real user

• A love for solving real, gritty problems with elegant technical solutions

• Excellent communication skills - you can talk to clinicians, IT admins, and engineers without missing a beat

Bonus:

• Knowledge of common healthcare standards (e.g., HL7, FHIR)

• Previous experience in working with EMIS and/or SystemOne in the UK NHS system

• Knowledge of Python programming

• Hands-on experience building RPA solutions. You've written automations that interact with desktop applications and navigate complex UIs

• Experience deploying and managing Windows applications in regulated or enterprise environments

• Familiarity with audio management in Windows

• Exposure to security best practices in Windows environments

• Past experience in customer-facing or field engineering roles

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Why you will flourish with us ?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• Rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.