Case Support Worker

About the Role

The Case Support Worker provides essential assistance to the Services Team, helping deliver high-quality, client-centred support to adults and children experiencing family violence. This role is responsible for coordinating referrals, maintaining accurate records, managing correspondence, and supporting data and reporting activities.

As a key member of the team, the Case Support Worker ensures smooth and efficient service delivery by streamlining administrative processes, contributing to a clear understanding of client circumstances, and enabling practitioners to focus on direct client care. The role also serves as a vital point of coordination, liaising with internal and external stakeholders to facilitate timely access to support and resources.

Key Responsibilities

Client support

• Provide short-term case management support.
• Provide assistance with referrals and service navigation.
• Liaise with external stakeholders and maintain strong collaborative relationship
• Support management of overall Team caseloads during staff absence.

Data, Reporting and Privacy

• Prepare and maintain appropriate, accurate and confidential client records including creating client files, and accurately documenting client referrals, brokerage and other administrative tasks completed on behalf of clients.
• Undertake data entry / data upkeep activities and other administrative duties as requested Stakeholder engagement
• Develop effective working relationships with a wide range of internal and external stakeholders
• Promote and provide a welcoming and safe environment for any clients, including children and young people, you interact with in the course of your work.

Stakeholder engagement

• Develop effective working relationships with a wide range of internal and external stakeholders
• Promote and provide a welcoming and safe environment for any clients, including children and young people, you interact with in the course of your work.

About You

To be successful in the role you will have;

Essential

• A foundational understanding of the drivers, dynamics and impact involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
• The ability to manage competing priorities in a busy team environment while maintaining attention to detail and accuracy.
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry, and document preparation.
• Effective communication skills to liaise with clients, internal teams and external stakeholders professionally and sensitively.
• Demonstrated capacity or the ability to quickly learn and work with a range of databases, case management systems, and Microsoft Office applications.
• This role also requires a current driver's licence, a valid 'employment' category Working with Children Check and successful completion of a pre-employment screening including a police and identity check.
• A foundational understanding and awareness of structural and social inequities which discriminate against people from culturally and linguistically diverse backgrounds (CALD), and particularly those with refugee and/or asylum-seeker backgrounds.

Desirable

• Knowledge of the SHIP database.
• Highly proficient in spoken fluency and writing skills in a language other than English.

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our in Language, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

The benefits of working with us?

You will be part of a values-driven organisation that celebrates diversity and inclusion and supports your wellbeing and growth.

We offer:

• Competitive salary (SCHADS + 3%) and salary packaging options.
• Hybrid working model (office / working from home).
• 5 weeks annual leave and 17.5% annual leave loading.
• Incremental personal/carer leave based on tenure.
• 20 days paid family and domestic violence leave.
• Ongoing training, professional development and career growth.
• Employee Assistance Program and wellbeing initiatives.
• Supportive, collaborative, and purpose-driven culture.

Ready to apply?

If you are ready to apply your expertise to make a meaningful difference, we'd love to hear from you.

Please send your CV and cover letter to or visit to learn more.

Applications close: 21 November 2025

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.