Research and Development Engineer

Your NEXT Opportunity

With new product launches, strong business growth (increasing from 110 employees in 2021 to 192 employees currently), and recently winning major tenders, it is an exciting time to join Next Payments

The Role

The Research and Development Engineer is responsible for setting up, maintaining, and improving the architecture, hardware, software, and networking of payment solutions, ensuring a high availability for all Next Payments' payment solutions, customers and all products and services.

Key responsibilities:

• Provide support to Next Payments Operations in the development and maintenance of new and existing hardware, software and associated services.
• Create and implement change management plans.
• Work with internal stakeholders and external service providers to implement and maintain new and existing infrastructure.
• Create and maintain user documentation on processes, policies, hardware and application configuration and help related materials as new products and services are developed.
• Ensure disaster recovery and business continuity capabilities are in place and regularly tested for systems in your areas of responsibility.
• Research new hardware and software solutions for new and existing business products
• Troubleshooting of technical issues, including diagnosis and analysis, and providing a resolution path for hardware, software, and networking issues.
• Installing and configuring hardware and software.
• Performing evaluation and testing of software and hardware including developing test plans; assessing hardware and software for functionality and quality assurance throughout product lifecycle.
• Directly supporting the roll-out of new products, including hardware and software applications.
• Establishing good relationships with all departments and colleagues.
• Being able to manage multiple projects and incidents at one time.
• Supporting the CTO / R&D department to ensure systems meet the needs of the business.

About You

• Ability to build strong relationships both inside and outside the organisation.
• Excellent learning and researching skills.
• Ability to effectively work with all levels of staff.
• Excellent attention to detail and ability to multitask.
• Ability to work independently under minimal supervision.
• Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology, Computer Science, Electronics, or relevant job experience beneficial.
• Competency with different operating systems (Windows / Linux based OS) and their support and deployment.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• ITIL experience, or experience with service improvement methodologies.
• Experience with electronics or electro-mechanical systems (with experience with cash accepting or dispensing equipment preferred).
• Experience with networking and communications protocols and technologies.
• Ability to use standard office software (Office 365).
• The ability to test and evaluate, develop and support both physical and software products supporting cash management and cash delivery and acceptance technologies, as well as other business activities.
• Strong interpersonal skills to assist in both non-technical individuals with complex technical issues.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent problem-solving and communication skills.
• Excellent attention to detail and be able to juggle multiple tasks.

The Perks

• Friendly, fun, and supportive work environment – we are extremely proud of the culture we have created
• Strong commitment to staff enjoyment with our Social Club Committee scheduling fun afternoon activities to give staff the opportunity to step away from the office and socialise with colleagues.
• True appreciation and recognition of hard work
• Established internal career progression pathways
• Company training and development policy with opportunities for supported participation in external certifications and courses

About Us

Established in 2013, Next Payments is one of Australia's strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers' businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified

How to Apply

If you would like to join Next Payments, please send us your resume and a short cover letter – We want to hear from you personally and understand why this role and our company is of interest

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.