Senior Engineering Manager, Data and AI

Senior Engineering Manager, Data and AI

• Own the build of modern data platforms and next‑gen AI that power millions of customer and merchant experiences
• Lead a high performing, values led engineering squad that ships quality at pace and lifts Data capability across Zip
• Hybrid working from our Sydney office, with two team connect days per week

Write your story with a career at Zip

A role in Zip's Data and AI squad will see you partner with teams across the business to supply fast, reliable and future ready data, and to design and deliver AI systems that power brilliant customer, merchant and Zipster experiences. You will help operationalise Data and AI across a range of processes and journeys, so we can solve big problems with clarity, speed and measurable outcomes.

As our Senior Engineering Manager, Data and AI, you will lead the design, delivery and optimisation of modern data platforms and AI services, and scale our engineering capability so that resilient, secure and sound solutions make a real impact. You will collaborate closely with product, analytics, risk and technology leaders to turn prototypes into production grade systems and champion responsible, customer first use of Data and AI.

What you'll own

• Set the engineering vision and roadmap for data platforms and AI services in partnership with leaders across Zip
• Build, coach and empower a diverse team of data and AI engineers to do their best work and grow their careers
• Uplift engineering practices across Data Engineering, MLOps and AI productisation to ensure quality, reliability and scalability
• Deliver secure, observable and cost aware data pipelines and services that enable analytics and machine learning at scale, leveraging platforms like Databricks, Snowflake, DBT and AWS.
• Partner with enterprise technology teams to integrate data and AI into customer and merchant facing applications
• Embed responsible data and AI practices, governance and risk management in everything we build
• Balance near term delivery with long term sustainability and innovation

What you'll bring to the team

Zipsters work on a broad range of initiatives and our skills and experiences all look a little different. What really matters to us is that you are a great fit with our Values and have a desire to learn and grow. So whether you meet some or all of the attributes below, we would still love to hear from you.

• Proven success leading high performing data or AI engineering teams, ideally in fintech, payments or high growth tech
• Depth in data engineering and data infrastructure, with practical knowledge of modern cloud data stacks, ideally including Databricks, Snowflake, DBT and AWS
• Hands on experience taking machine learning and Gen AI solutions to production, including MLOps and lifecycle management
• Familiarity with advanced AI patterns such as retrieval augmented generation and multi agent approaches, and the pragmatism to use the right tool for the job
• Strong stakeholder management, with the ability to influence and align senior partners around outcomes
• A track record of building inclusive, ethical and customer centric systems that meet regulatory and trust standards
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you'll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you will get out exactly what you put in. When you join the team, we will do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You will also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and four weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including a wellbeing allowance, free access for you and family members to our wellbeing platform Sonder, discounted private health insurance and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee free Zip products and discounts with Zip merchant partners in Australia
• Team social events, epic offices, free breakfast daily and weekly free lunches in Sydney and Melbourne
• Access the Flare Benefits Hub and Novated Leasing to save on everyday expenses and potentially reduce the cost of car ownership

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status and everything else that makes you unique.

Equally, we are committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally… get to know us

Zip Co Limited is a digital financial services company, offering innovative, people centred products across Australia and New Zealand and the United States. We are proud to be a values led business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do.

#LI-Hybrid

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