Member Experience Receptionist

J

Jindalee Fitness 247

Jindalee, Queensland, Australia Hybrid

Full time

Aqua Exercise Instructor

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New

Position Overview

The Membership Experience Receptionist is the first point of contact for members and visitors at Jindalee Fitness. This role is essential in providing exceptional customer service, ensuring a positive and welcoming environment for all members. The Membership Experience Receptionist will assist with administrative tasks, manage member inquiries, and support the overall member experience.

Whats under our 3500 square metres..HYROX Training Studio, Dungeon Functional Studio, Pilates Studios, Mind Body Studio with Yoga, Mat Pilates, Breath Work and more, Spin, Les Mills FitBox, Pump, Body Attack, Body Balance, Zumba, Aqua plus an immaculately maintained gym floor, 25 metre pool, saunas and a Restore Zone and a massive kids programme to come in 2026. Special events and clubs to build connections and Tribes.

Key Responsibilities

Customer Service

• Greet members and visitors warmly, providing a friendly and professional first impression.
• Respond to member inquiries via phone, email, app, social media and in-person, addressing questions about memberships, classes, and services.

Membership Management

• Assist with membership sign-ups, renewals, and cancellations.
• Maintain accurate member records and membership data.
• Handle membership payments and ensure financial transactions are processed accurately.

Scheduling and Coordination

• Assist with administrative tasks relating to class schedules, bookings, and appointments for personal training and group fitness sessions.
• Assist the Sales & Marketing Coordinator and Membership Consultants to promote upcoming events and programs.

Administrative Support

• Perform general administrative tasks, including filing, data entry, and inventory management of supplies.
• Assist in maintaining a clean and organised reception area.
• Undertake basic cleaning as required.
• Ad hoc tasks as required.

Feedback and Reporting

• Collect member feedback and report insights into the member feedback system and to the Member Experience Team Leader.
• Assist in implementing improvements based on member suggestions and needs.

Qualifications and Skills

• Education: High school diploma or equivalent; additional education in customer service or hospitality is a plus.
• Experience:
• Previous experience in a customer service or receptionist role, preferably in the fitness or wellness industry.
• Skills:
• 2 – 5 years experience in the fitness industry.
• Strong communication and interpersonal skills, with a focus on customer service.
• Experience in using fitness industry CRM software, Microsoft Office Suite and Canva.
• Ability to multitask and work in a fast-paced environment.
• Australian citizenship is required for this position.

Key Competencies

• Customer Focus: Obsession with delivering an exceptional member experience.
• Attention to Detail: Deep commitment to follow through and completion of tasks ensures accuracy in all tasks, including member records and financial transactions.
• Team Player: Works collaboratively with other staff members to support gym operations and member engagement.
• Adaptability: Responds effectively to changing circumstances and member needs.

Perks

• Free JF247 membership + family discounts
• Pathway to full-time and career progression into sales or leadership
• Paid birthday leave + regular team socials
• Discounts on supplements, café items, and wellness services
• Work with a fun, motivated team who truly care about members

Application Process

Interested candidates should submit their resume and a cover letter though Seek detailing their relevant experience and passion for the fitness industry.

Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.