Records Management Officer

We're entering a new chapter for Information Technology at Water Corporation as we deliver bold, future-focussed solutions. With the launch of our new Information and Technology Group Operating Model, we're transforming how we deliver technology services, making them faster, more responsive, and more aligned with the needs of our business and customers.

As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant, forward-thinking Information Technology Group - one that adds real value, delivers better outcomes, and works in smarter, more agile ways. It's a strategic shift aligned with our organisational strategies, designed to modernise systems, embrace innovation, and create a more flexible, collaborative, and customer-centric IT environment.

If you're equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks

Discover more benefits we offer to support the unique and individual ways our employees live.

About the role

We are seeking a dedicated Records Management - Officer to deliver training and support to our business customers. This role ensures compliance with corporate, regulatory, and legislative requirements while supporting the records needs of our business customers. You will play a key part in managing the full lifecycle of records and information, reducing physical and electronic records, and maintaining data integrity across systems.

What the role will involve

• Provide support to business customers and internal teams on records management, lifecycle management, and information classification.
• Provide advice and assistance on applying records lifecycle principles, including naming conventions, metadata capture, and disposal schedules.
• Ensure efficient indexing and apply retention policies to physical and electronic records.
• Assist with business engagement for file/folder creation and metadata capture.
• May conduct records management audits and quality assurance to meet corporate standards.
• Support the team in the development of records management process, including creating work instructions and other guidance materials.
• Identify and resolve data integrity issues related to indexing, naming conventions and retention.
• Coordinate with alliance partners, external service providers, and vendors for records and mail management needs.
• Stay informed on records management development and ensures governance meets regulatory requirements.

Key skills and experience

To succeed in this role, you will bring:

Essential:

• Strong foundation in records indexing and classification standards, supported by considerable experience in applying these practices.
• Familiarity with the use of enterprise scale Electronic Records/Document Management systems as a record keeping platform.
• Proficient in applying records management tools such as Retention & Disposal schedules to ensure compliance and consistency.

Knowledge & Skills:

• Understanding of keyword file classification principles and practices.
• Demonstrates a strong understanding of records compliance and governance requirements
• Knowledge of records/document management principles and relevant legislation.
• Strong computing skills, including Microsoft Office and ability to learn corporate systems.
• Excellent written and verbal communication skills.
• Willingness and ability to travel to regional offices to support recordkeeping activities

Personal Attributes:

• Ability to work effectively as part of a service delivery team.
• Commitment to ethical standards and compliance with corporate policies.
• Demonstrates values and behaviours that foster a high-performance culture.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Sunday 23rd November 2025

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer or

To read our diversity and inclusion statement, please visit our website