Reception Supervisor

Aurora Spa & Bathhouse is a flagship wellness destination within the five-star InterContinental Sorrento. We are seeking a Reception Wellness Supervisor to lead our front-of-house team and ensure every guest interaction reflects our calm, professional and retreat-like ethos.

The Role

As Reception Supervisor, you will oversee the daily operation of our reception area. Your role includes leading and supporting Wellness Advisors, coordinating guest services, managing retail and administration, and ensuring the smooth flow of bookings and enquiries. You will set the tone for guest interactions, maintaining the highest standards of professionalism, care and efficiency.

Key Responsibilities

• Oversee daily reception operations, ensuring seamless guest experiences
• Lead, mentor and roster the Wellness Advisor team
• Manage bookings, cancellations and enquiries using spa software
• Support retail operations: achieve sales targets, manage inventory, and introduce new brands
• Handle guest relations with warmth, professionalism and solution-focused care
• Complete administrative tasks including reconciliations and reporting
• Collaborate with the Wellness Director and fellow Supervisors
• Act as a point of contact during emergencies, ensuring safety and compliance
• Contribute to process improvements and elevate the guest experience

About You

• Minimum 3 years' experience in a supervisory role within five-star spa, resort or luxury hospitality (highly desirable)
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
• Proficiency in spa management/reservation software and Microsoft Office
• Excellent organisational and problem-solving skills with attention to detail
• Clear, confident communication skills
• Knowledge of spa services and treatments is an advantage
• Current First Aid Certificate and RSA preferred
• Flexible availability, including evenings, weekends and holidays

What We Offer

• Supportive, collaborative team environment in a five-star setting
• Complimentary bathhouse access before or after shifts
• Staff discounts across treatments, spa services and retail
• Opportunities for professional development and growth
• Purpose-built space designed for calm, comfort and care

Why Join Aurora

Aurora is more than a spa. It is a place where your leadership creates meaningful impact. Where your presence matters.

We believe in calm over chaos, quality over quantity, and doing small things with great care.

Job Types: Full-time, Part-time

Pay: $35.00 per hour

Benefits:

• Employee discount

Work Location: In person