Customer Service

2 days ago

Gold Coast, Queensland, Australia Civilmart and IPA Group People Portal Full time $50,000 - $80,000 per year
Introduction

About Us:

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.



Description

The Role:

Civilmart have a great opportunity for a proactive, warehouse/counter sales person to join our amazing team at Molendinar

You will be looking after customer accounts, quoting, entering and following up on orders, invoicing, counter sales, assisting with stock take, loading and unloading stock, general warehousing tasks and running the day to day internal sales support function.  It is essential for the successful candidate to hold a forklift ticket or be open to getting one  to assist loading products as required.

Requirements:

We require someone is is proactive and has a good knowledge of using MS Word, Excel and Outlook and has professional communication skills. A typical day would involve 

  • Answer customer phone and web inquiries and take ownership of the call through to generating a positive customer outcome.
  • Quote creation and management of Customer orders through to completion
  • Partnering with the team to understand the product range, production scheduling and delivery and freight requirements. 
  • Understanding Customer needs whilst and negotiating Customer expectations, taking into account production timing and inventory availability.
  • Resolve any Customer complaints in a timely manner, clarifying the complaint, determining the cause and assist in providing solutions
  • Working with  and building relationships at all levels of the Civilmart business and our customers
  • Loading  and unloading containers and or products as required
  • Assisting with stock takes as required
  • General warehouse tasks as required

As the successful Customer Service Coordinator, you will possess: 

  • Proven ability to work collaboratively in a team environment and across diverse groups.

  • Strong planning and organisational skills, with the ability to manage multiple systems and priorities.

  • Exceptional communication skills, both verbal and written with the ability to listen, influence, and build rapport. 

  • Strong problem-solving skills and a proactive mindset. 

  • Tech-savvy with proficiency in Microsoft Office, especially Excel, and enterprise systems.

Benefits

  • Access to a variety of discounts and services through the Flare Benefits Platform

  • Ongoing training and development opportunities. 

  • Regular remuneration reviews 

  • Access to novated leasing

If you're driven by customer satisfaction, thrive in a fast-paced environment, and want to be part of a company that values excellence, we'd love to hear from you.

Apply now And help us shape the future of civil infrastructure with outstanding customer service


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