Sales Support Assistant

Tektalent
has partnered with our flagship client whom are a leading IT solutions provider that provide industry leading technical customer service & technical advisory. Our client offers a refined & successful brand to be a part of, and a culture that has won awards within Australia putting them into the top 10 best Australian tech businesses to work for.

We have been asked to assist with recruiting a
Sales Support Assistant / Sales Coordinator
to work within the sales team, this is not a sales role with an individual target, but will involve account management, vendor management, client management & support of the sales team from an administrative & project perspective.

This is a permanent role & offers the luxury of being hybrid which heading into 2025 is a luxury not many businesses are still offering.

Position-specific tasks and responsibilities:

• Quote creation for software renewals & new subscriptions
• Updating and creation of service tickets in relation to PC builds and/or licensing
• Conversion of all quotes into purchase orders, and procurement of all software and hardware, including daily review of stock in backorder and ETAs
• Stock receiving, including management of inward stock and updating internal channels and/or teams
• Communicate across teams in relation to stock, and/or as required to provide updates to clients directly (ETAs)
• Management of the suppliers queue, and providing support in management of the sales queue, including assigning tickets to team members for action and/or follow up
• Updating software/hardware configurations with new expiry dates, and/or inputting new software/hardware into configurations
• Liaise with vendors in regards to stock ETAs, RMAs and other ad hoc communications
• Review and/or request approvals for hardware builds
• Preparation of hardware for shipping as necessary
• Invoice entry into MYOB

Skills and Experience Required:

• 2 + years experience in a sales support, sales coordination or junior sales role ideally in the technology / SaaS / IT / ICT industry (Not a deal breaker)
• Strong Microsoft skills – Excel, Word, PowerPoint, and any other relevant tools
• Administration and customer service skills
• You must be an Australian Citizen OR Permanent Resident to be considered
• Understanding & interest in the technology (IT) industry & working within a technology business
• Data entry accuracy
• A team player with the ability to actively listen, process feedback, reflect, learn and help others learn
• Flexible within agreed policy and frameworks with ability to adapt as the organization evolves
• Ability to build and maintain quality working relationships with colleagues and stakeholders
• Ability to plan and work to deadlines with excellent attention to detail

Benefits & Reasons to apply

• Hybrid role - You can work from home or a conveniently located head office with on-site parking
• The business has experienced 40% year on year growth
• This role will suit someone who has wanted to get into the IT industry & wants a foot in the door with an industry leader
• A broad role which will lead you into more of a senior role within the business, either within the technology teams or within the sales team
• Clear and defined progression plan coupled with a high growth business
• 55 + staff IT services business with a strong HR & L&D focus, this is rare for a business of this size
• Certified "Great place to work" - Ranked one of the top technology businesses in Australia (Top 5)
• Refined & forward-thinking business with high capability and a dynamic decision-making process
• Average tenure of the team is 2 + years
• Nimble and fast-moving business that is hyper-focused on innovation and growth
• Very high culture rating across the business
• Plenty of non-financial incentives around education, health / fitness, self-development, extra leave
• Constantly evolving and changing the way they deliver solutions, heavy investment in automation & bleeding edge tech
• Pain free & efficient interview process - 2 rounds
• 10 + years of strong reputation in the market
• Highly focused on innovation & providing IT services / consulting across all the latest tech platforms
• Culture is a primary focus of the business, they strongly support growth, having a voice, promoting a flat management structure, collaboration, encouragement & support, diverse team working in cross collaboration and supporting the generation of ideas and opinions
• Business heavily invests in training & support, internal progression, delivering projects at a high standard, reputation is everything

If you are an experienced
Sales support assistant / Sales coordinator
wanting to get into the IT industry , please apply and we will review your application as soon as possible.

Please only apply if
you're permanently based in Canberra
, remote candidates outside of Canberra will not be considered.

You must be an
Australian Citizen OR Permanent resident
to apply for this role.

Tektalent
looks forward to hearing from you.