APS4 Planner

• Richmond or Geelong location plus hybrid work-from-home
• 12 month initial contract, $ Super per hour
• Role only open to Australian Citizens - Federal government client

About the client:
Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

The role:
This is an NDIS Planner position that focuses on assisting participants and carers with budget management of their care plans. The position provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities.

Responsibilities of the role include but are not limited to:

• Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending
• Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
• High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
• Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level
• Completing administrative and data entry tasks relating to participants
• Contributing to the achievement of key performance indicators, including planning targets
• Key skills required include communication and interpersonal skills

Skills and experience:
To succeed in this role you will need:

• Previous experience in either a similar administrative role within disability services such as an NDIS experience as a planner, LAC Coordinator or APS3 PSO, or a background in financial services in a role such as customer service or complaints
• Strong communication and interpersonal skills (written and verbal), customer service skills, and empathy
• Ability to manage difficult conversations
• Competent IT and data analytical skills
• Time management and ability to prioritise and manage workload
• Work independently but also able to work effectively in a team
• Ability to manage multiple participant records at once
• Must be able to work from office during training period
• Successful candidates will be required to undergo a pre-employment National Criminal History Check, Worker Screening Scheck and / or Working with Children Check (where required) along with proof of Australian Citizenship.

Please note that our client is a federal government organisation and can only consider
Australian Citizens
.

Apply:
Submit your resume, or for further information please contact

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