Digital Customer Success Internship

3 hours ago

Sydney, New South Wales, Australia Aircall Full time $60,000 - $90,000 per year
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We've built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you'll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the role:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall. Key Responsibilities:
  • Oversee a pool of customers in Zendesk and drive them to successful value realisation
  •  Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall's customer base
  • Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
  • Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels
  • Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilise self-help resources
  • Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
  • Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
  • Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
  • Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
  • Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
  • Share new ideas to delight our customers
Qualifications:
  • A first experience in a sales and/or Customer Success Management position is required
  • Excellent verbal and written communication skills
  • Ability to work from Sydney office, hybrid work environment
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated
Why join us?
Key moment to join Aircall in term of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits
DE&I Statement:  At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.  We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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