ICT Support Technician

7 days ago

Caloundra, Australia OzeIT Full time $76,515 - $90,000 per year

About Us:

OzeIT is an Australian-owned IT service provider delivering high-quality infrastructure and technology support across Queensland and New South Wales. We specialise in helping businesses optimise their IT operations through responsive service, proactive monitoring and reliable support systems.

We are seeking a highly motivated and technically proficient ICT Support Technician to join our growing support team.

Role Summary:

This role is responsible for providing first and second-level technical support to users, coordinating IT service requests, and assisting in the ongoing improvement of helpdesk operations and IT system reliability.

Responsibilities:

  • Respond to internal IT service requests and support tickets via phone, email and helpdesk platforms
  • Determining software and hardware requirements to provide solutions to problems
  • Responding to inquiries about software and hardware problems
  • Adapting existing programs to meet users' requirements
  • Installing and downloading appropriate software
  • Ensuring efficient use of applications and equipment
  • Implementing computer networks
  • Maintaining web sites and manage domains
  • Repairing and replacing peripheral equipment such as terminals, printers and modems

Qualifications, Experience & Skills:

  • Diploma in Information Technology or related field (or equivalent 3+ years' experience in a technical support role)
  • Proficiency with Windows and Microsoft 365 environments
  • Familiarity with basic networking and remote support tools
  • Excellent interpersonal and communication skills
  • Strong problem-solving ability and attention to detail
  • Ability to manage time effectively and work independently in a fast-paced environment

Benefits:

  • Supportive and collaborative team culture
  • On-the-job training and professional development opportunities
  • Exposure to a wide range of technologies and business systems

How to Apply:

  • Apply through website or send in your CV and cover letter to by 4pm 12th of September 2025.
  • Australian citizens and permanent residents are strongly encouraged to apply. Applicants must have the right to work in Australia or be eligible for employer sponsorship.
  • Applicants who call in regarding this role will be disqualified from consideration.

Job Type: Full-time

Pay: $76,515.00 – $90,000.00 per year

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

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