General Manager Network Operations

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a General Manager Network Operations reporting to the Executive General Manager Networks & Customer Service.

A bit about your role

As the General Manager Network Operations, you will lead one of nbn's most critical functions, ensuring the resilience and reliability of Australia's digital backbone. You will oversee the end-to-end management of network operations, including major incident response, emergency preparedness and restoration, network change and power resilience strategies. Your leadership will shape how we manage planned and unplanned outages, safeguard service continuity, and deliver on our purpose of uplifting Australia's digital capability.

This role is pivotal in driving operational excellence across a complex, 24x7 environment. You will be the senior liaison with Retail Service Providers, government agencies, and emergency services, ensuring collaboration and clarity during high-pressure situations. From leading major incident management across multiple technologies to optimising power strategies and resilience programs, your decisions will have a direct impact on millions of Australians. You will also champion customer experience initiatives, working across the business to embed improvements that strengthen trust and transparency.

A bit about you

You are an accomplished senior leader with deep expertise in telecommunications network operations and a proven ability to navigate complexity with confidence and care. With demonstrated experience in executive roles, you bring a balance of technical insight, commercial acumen, and customer focus. You thrive in dynamic environments, demonstrating resilience and clarity when guiding teams through challenging situations. Your collaborative approach and enterprise mindset enable you to influence diverse stakeholders and inspire your teams to deliver exceptional outcomes.

You combine strategic vision with a pragmatic, solutions-oriented style, ensuring operational priorities are met while driving transformation and innovation. Your experience spans emergency and incident management, large-scale network operations, and stakeholder engagement at the highest levels. Above all, you lead with purpose, motivating others, fostering trust, and championing progress in a way that reflects nbn's commitment to keeping Australia connected.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing  or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that the role will be a permanent position and applications for this role will close at midnight Tuesday 9th December 2025.

To be eligible for this role, you must have full working rights in Australia.