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GUCCI Senior Client Advisor

2 weeks ago

Melbourne, Victoria, Australia Gucci Australia Pty Ltd Full time $80,000 - $120,000 per year

We are currently seeking a Full Time Senior Client Advisor to join our dynamic team at our David Jones Melbourne Store

Summary

As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.

You aspire to become a reference for the whole team and expert on certain product categories or to step into the sphere of store leadership by supporting on certain activities related to management and store functions.

Through the Eyes of the Client: You provide (even more) elevated service (Product or Practical).

Job Description

Client Journey

  • Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely.
  • Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
  • Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
  • Develop client base by recruiting new clients and developing existing ones to the top level of the segmentation
  • Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant.
  • Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
  • Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…).

Sales Excellence

  • Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
  • Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
  • Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
  • Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
  • Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
  • Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
  • Guide and inspire the client to make the best possible decision to buy the right product.
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
  • Assist, as the first point of contact, in resolving common client issues and needs.

Brand & Product

  • Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
  • Proactively attend trainings to gain insights on product knowledge and selling techniques
  • Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients' segmentation to come up with the best possible solutions for our clients.
  • Combines styling knowledge with the ability to offer products to best serve the client.
  • Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
  • Support for a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function).

Operational Excellence

  • Actively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Accurately process all POS transactions and ensure accurate capture of client information.
  • Contribute to upholding the visual display of all products following Gucci visual standards.
  • Follow Company grooming at all times and according to Gucci standards and policies.
  • Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
  • Manage general store administration and functionality.
  • Perform management functions at the POS, inclusive of approval of client returns and exchanges (in case of a needed support on this management function).
  • Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function).

Requirements

  • 4+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
  • Passion and natural interest in relationship building and people engagement.
  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
  • Proven ability to perform certain complex tasks with accuracy and commitment.
  • Proven ability to collaborate with teammates and act as a role model.
  • Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
  • Deep knowledge about and passion for fashion and luxury.
    • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
  • Excellent commercial awareness and client attitude.
  • High flexibility and ability to adapt to different clients and complex situations.
  • Strong communication skills, internally and externally.
  • Ability to work in a fast-moving and dynamic environment.