Hostess

Glass Half Full

The best people to work with and for are optimists. The kind of people-people that people-people like to be around. So, if you're the kind of person everyone else looks forward to coming to work with, being at work with, who makes customers feel like friends and knows how to run a seamlessly functioning (but always learning) team, then we'd love to meet you.

About Winnifred's Team Home

• The lower ground floor of Winnifred's is a dedicated staff-only space, thoughtfully designed for comfort and functionality
• Private back garden courtyard for staff
• Large personal app-controlled lockers
• Inviting break area with a modern kitchen, including a double fridge, dishwasher, and ample storage space
• Convenient onsite laundry facilities for staff use
• Elegant, bespoke staff attire by designers Shilo Engelbrecht and Lydia Pearson

Why work for us?

• Unparalleled access to 14,000+ bottles from more than 63 celebrated growers and Grand Marque houses
• Grow your wine and food knowledge through hands-on training with leading industry figures and the growers themselves
• Staff kitchen stocked with quality coffee, a selection of teas, and light snacks
• Enjoy a 38-hour work week with a strong emphasis on work/life balance
• Availability to work both weekdays and weekends is required
• Your time is valued—overtime and public holidays are always compensated

The Role

As part of the Concierge team, you'll be the face of Winnifred's—welcoming guests, assisting with enquiries, and guiding them through their visit. You'll also support wine sales at the cellar door, maintaining an inviting display and helping customers choose from our curated grower Champagne selection. Your warm service, retail flair, and enthusiasm for Champagne will enhance the guest experience and contribute to our success.

Basic wine knowledge is required to effectively support guests with our Champagne selection.

This is a part-time position for 24 hours per week.

About You

To succeed in this role, you should be a dynamic and experienced front-of-house professional with the following qualifications and skills:

A minimum of 1-2 years of front-of-house hospitality experience is required.

Valid Australian work rights are required for this position.

• Warmly greet and seat guests, managing reservations and walk-ins to ensure a smooth and personalised dining experience.
• Deliver exceptional, attentive service that makes guests feel valued, supported, and genuinely welcomed.
• Handle guest inquiries, special requests, and concerns promptly and professionally, ensuring every interaction is positive and reassuring.
• Oversee daily cellar operations to maintain an organised, inviting, and visually appealing space that creates a memorable first impression for every guest.