Customer Support Officer

About Sportsgirl

Proudly Melbourne-born, The Sportsgirl brand and our iconic bold stripes have been part of contemporary Australian fashion culture since 1948. We've created a vibrant community where creativity and self-expression thrive, and as a business, we are committed to providing inclusive fashion for all Australians.

As part of The Sussan Group, we're proud to be a Certified B Corporation. This certification independently verifies that The Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers.

As a business, we're committed to creating meaningful change, in measurable and transparent ways. By listening to and representing our community, we believe in the power of positivity, hope and kindness to create positive change in the world. The Sportsgirl team is here to champion our vibrant community called Generation Sportsgirl, every step of the way.

About the role

We currently have a great opportunity for a Customer Support Officer to join our team in a casual role, based in our Cremorne head office.

Supporting our brand, you will deliver a positive and responsive service experience with every customer interaction that assists in building customer loyalty. As a true ambassador for Sportsgirl and business, your strong customer service focused approach, proactive and responsive nature and problem solving abilities will support your success in this role and help you think on your feet during our busy periods.

This casual opportunity will require availability throughout the week, Monday to Friday during office hours.

Key Responsibilities

• Providing great customer service as direct first point of contact for customer telephone and email enquiries
• Build customer loyalty by creating a positive and responsive service experience with every customer interaction
• Resolve customer enquiries as first point of contact
• Ensure all required reports are completed accurately and within specified timelines
• Develop effective relationships with internal customers and stores

The ideal candidate will possess:

• Proven experience in dealing with customers and providing exceptional customer service
• Experience in a fast-paced customer service environment within the retail industry
• Demonstrated effective problem-solving ability (takes ownership for actions and uses initiative to get results)
• Retail POS application systems knowledge preferred
• Strong PC Skills and good working knowledge of Microsoft Office suite
• Experience or exposure to Zendesk ideal

Why work for Sportsgirl?

Here's why you should choose a career at Sportsgirl:

• Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
• Opportunities for all team members to be involved in our impact initiatives, including Reconciliation Action Plan (RAP).
• Participate in our long-standing community partnership program with the National Youth Mental Health Foundation, headspace.
• Join a supportive team that values creativity, diversity and growth.

We also offer some amazing benefits, including:

• Free onsite parking
• Generous team member product discount
• Discounted private health insurance
• Great team member referral bonus
• Flexible working arrangements
• Career development opportunities

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.