Café Supervisor

Are you an experienced and passionate hospitality leader? 2 Pugs Coffee is looking for a dynamic and driven CAFE SUPERVISOR to lead our team and ensure an exceptional customer experience.

At 2 Pugs Coffee, we pride ourselves on delivering quality food, fantastic coffee, and outstanding service in a welcoming, community-focused atmosphere. As the Cafe Supervisor, you help in managing day-to-day operations, leading a team of front-of-house staff on the managers days off, and taking ownership of the customer experience. This is a fantastic opportunity for someone with 2+ years of supervisor experience who is looking to make an impact in a fast-paced, customer-focused environment.

Key Responsibilities:

· Help Lead and manage the front-of-house team to ensure exceptional service and smooth café operations along with the manager & owner.

· Handle customer inquiries, complaints, and requests promptly and professionally, ensuring that every guest leaves satisfied.

· Help train and mentor new staff, providing continuous support and development to help them excel in their roles.

· Monitor service flow to ensure timely seating and efficient table turnover, especially during busy periods.

· Work closely with the head chef and bring creative ideas for Menu changes/ Specials etc

· Ensure compliance with health, safety, and food safety regulations.

· Oversee cash handling and ensure all transactions are accurate and secure.

Key Requirements:

· 2+ years of supervisor experience in a Café/Restaurant setting.

· Approved Manager's Card and Food Safety Supervisor Certificate are essential.

· Barista trained

· Ability to lead by example, fostering a positive and motivating team culture.

· Excellent communication and problem-solving skills.

· Flexible availability to work weekends and public holidays, with no late-night shifts.

· Ability to thrive in a fast-paced, dynamic environment.

Why 2 Pugs Coffee?

· No late-night shifts, allowing for a great work-life balance.

· A positive and collaborative work culture that values each team member's contribution.

· Opportunities for growth and development within the business

• Casual to start but part time/full time contract available for the right person

Think this is you? Then apply now

Job Types: Part-time, Casual

Pay: $33.38 – $46.73 per hour

Benefits:

• Employee discount
• Free drinks

Work Authorisation:

• Australia (Preferred)

Work Location: In person