Claims supervisor

We're looking for a detail-oriented and experienced Claims Supervisor to join our National Claims Team, based at our Bankstown, NSW office.

As a Deaf and Hard of Hearing specialist provider, we're passionate about creating equitable employment opportunities. In this role, you'll ensure every employment outcome claim is accurate, compliant and submitted on time — supporting quality service delivery and strong participant outcomes across all sites nationally.

Sign for Work, part of Deaf Children Australia, has been a Deaf and Hard of Hearing specialist provider of Disability Employment Services (DES) for over 20 years.

From 1 November 2025, we will deliver the new Inclusive Employment Australia (IEA) Deaf and Hard of Hearing Specialist Contract, building on our strong history of supporting people into long-term employment and economic inclusion.

At Sign for Work, you'll join a values-driven team passionate about inclusion and supporting Deaf and Hard of Hearing people to reach their goals.

• Oversee the end-to-end processing of outcome claims, ensuring accuracy, evidence quality and adherence to the Deed, Program Guidelines and NSDS
• Review and verify claim documentation to confirm compliance with internal audit standards and IEA requirements
• Collaborate with and support staff in obtaining accurate documentary evidence for claims
• Ensure all employment outcomes have complete supporting evidence and are efficiently claimed within required timeframes
• Provide guidance, mentoring and training to consultants regarding evidence requirements and claim eligibility
• Maintain accurate, confidential and up-to-date records across multiple systems to uphold data integrity
• Monitor claim progress and performance, identifying and resolving any issues that impact timeliness or compliance
• Prioritise and coordinate workload to meet reporting deadlines and quality expectations
• Identify and implement opportunities to streamline processes, enhance efficiency and strengthen compliance across sites

• Experience in outcome claims, compliance or administration within Disability Employment Services or Workforce Australia
• Sound understanding of the Deed, Program Guidelines and internal auditing requirements
• Excellent attention to detail, accuracy and organisational skills
• Strong analytical, problem-solving and communication abilities
• Proven ability to provide guidance and support to others to achieve compliance and performance outcomes
• Proficient in Microsoft Office and Employment Services CRMs
• Commitment to inclusive, person-centred and quality-driven service delivery aligned with the NSDS

• Relevant qualification or equivalent experience
• Working With Children Check (Employee)
• NDIS Worker Screening Check
• Evidence of your entitlement to work in Australia
• National Police Check (and International Police Check if lived overseas in the past 10 years)
• Two referees
• Valid driver's licence and reliable car

We offer:

• Rewarding work that makes a real difference
• A supportive and collaborative team culture
• Training and professional development (including opportunities to further your Auslan and coaching skills)
• Above-award wages
• Salary packaging up to $15,900 p.a. + meals/entertainment
• Extra leave, including your birthday off
• Employee Assistance Program

Apply now through SEEK with your resume and cover letter highlighting your relevant skills and motivation.

We are recruiting immediately and may interview before the closing date.

For more information or a copy of the position description, email

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse (CALD) backgrounds.

Sign for Work is an equal opportunity employer and values diversity across all abilities and identities.

Deaf Children Australia is a child-safe organisation, committed to the safety and wellbeing of children and young people.