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Business Analyst

2 weeks ago

Cremorne, Victoria, Australia Australia Post Full time

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.  

About the opportunity

Join a dynamic team at Australia Post that is committed to innovation and excellence. As a Business Analyst, you will asses complex business problems and opportunities in the context of the requirements and recommends solutions that enable the Business to deliver against its objectives. They are responsible for providing relevant project and business teams with expert knowledge and advice to help evaluate business requirements, assess possible solutions and measure implementation against requirements. The ability to break down complex problems into their constituents' parts forms an essential part of this role.   

What You'll Deliver With Us

  • Analyse network performance across Letters and Parcels to identify current-state inefficiencies and gaps in meeting future growth projections and customer expectations.
  • Gathering and interpreting information from a range of sources, and developing data models of operational processes, to identify and recommend solutions tailored to suit different product, geographic and volume contexts (metro, regional, remote).
  • Identification of project business benefits by measuring process improvements (e.g. timing) or other cost/benefit analysis.
  • Providing data driven strategic and operational analysis and insights to support decision-making that enables Network Operations to meet corporate goals in growth, improved operational efficiency and effectiveness as well as meeting dynamic customer expectations.
  • Contribute to the development of design principles and future operating models that enhance customer experience and operational efficiency.
  • Collaborate with cross-functional teams, including operations, sales, customer service & IT to ensure alignment and buy-in for proposed solutions.

You'll Also Need

  • Experience in successfully analysing complex business issues and processes using analytical methodologies, frameworks and tools to develop insights into operational performance and identify and quantify opportunities to improve operational efficiency.
  • Demonstrated ability in sourcing and analysing cost data to develop cost models to determine the impact of proposed operational changes on baseline operating cost.
  • Excellent stakeholder management and verbal and written communication skills to convey complex ideas clearly to diverse audiences.
  • Comfortable working in a large, multi-division organisation with well-defined process, protocols and authority levels
  • Track record working in a large project or program environment delivering to tight deadlines.
  • Preferable experience working in a supply chain / manufacturing environment with knowledge of operational processes
  • Preferably Melbourne-based, but open to opportunities in other areas
  • Tertiary qualified in a related discipline (Business, Commerce, Logistics, Finance, or similar)

How we'll deliver for you

Australia Post offers a unique opportunity to be part of a forward-thinking organisation that values diversity and inclusion. Join us in creating a workplace that reflects the communities we serve.

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on