Senior Network Support Engineer

2 weeks ago

Melbourne, Victoria, Australia Mura Connect Pty Ltd Full time $90,000 - $120,000 per year

About the Company

This leading Australian owned Managed Services Provider (MSP) has been proudly serving a diverse national customer base for over 20 years. Their solution-first, multi-vendor approach allows us them meet the diverse needs of clients across various industries and complexities.

Their solutions span secure networks, data insights, mobility, cybersecurity, Microsoft services, and data analytics, all backed by comprehensive managed services.

About the Role

We're seeking a Senior Network Support Engineer to take on complex technical challenges, provide advanced configurations, and act as a trusted technology advisor for our customers.

You'll resolve escalated Level 2/3 Network issues, lead customer onboarding, conduct infrastructure reviews, and mentor junior engineers — all while helping shape their clients' long-term IT strategies.

This is more than just fixing problems — it's about delivering strategic, lasting solutions that make a real impact.

Responsibilities

  • Resolve complex Level 2/3 escalations across networking, firewalls, switches and routers
  • Perform deep-dive troubleshooting, root cause analysis, and implement long-term fixes.
  • Excellent customer service skills
  • Administer helpdesk and ticketing systems for optimal performance.
  • Lead smooth technical onboarding for new customers.
  • Mentor and upskill junior engineers through training and knowledge sharing.
  • Conduct proactive infrastructure reviews and provide strategic IT recommendations.
  • Build trusted relationships with customers as their go-to technical advisor.

About You

  • Proven experience in IT support, service desk, or MSP environments.

  • Advanced technical knowledge in:

  • Networking & Firewalls (Fortinet, Cisco, Meraki, VLANs, routing, firewall rules and SD-WAN (Cisco or Viptela))

  • Cloud (Azure, AWS)
  • Backup & DR solutions

  • Security (endpoint protection, VPNs)

  • Proven experience with and ticketing systems.

  • Strong communication skills with the ability to explain complex tech in plain language.
  • A proactive, collaborative approach with strong attention to detail.

This is an opportunity to join a growing organisation who really value their employees, customers and act in a collaborative, trusted and transparent way.

In return you can expect to be well rewarded, on-going training and a solid career path will be set out for you. In addition, you will get to modern cutting edge technology.

For further information please contact Paul Thomson on or click apply.

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