Technical Support Manager

1 week ago

Townsville, Queensland, Australia Campbell Scientific Full time

Technical Support Manager 
Application Engineer Team

Full Time, Townsville 

Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Manager to join us in our pursuit to provide our customers with the highest quality products and world-class support.   
 
We Are Campbell Scientific  

We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.  

What's in it For You?  
  • Industry competitive salaries.   
  • Monday to Friday
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.  
  • Challenging and engaging work that makes a difference on a global scale.  
  • On-going training and mentoring with career development opportunities
  • Team-based national incentive scheme


What You'll Work On   

This role is responsible for the delivery of client services and technical expertise for the Australia & Oceania region in line with CSA's short and long-term objectives. Including management of the Application Engineering team and its associated operational needs to ensure the highest standards of clients services and delivery of technically strong business outcomes in the Australia and Oceania region. As CSA sees high growth potential in the Australia & Oceania region, this will include developing and maintaining a team of diverse Application Engineers with technical skills to meet the Environmental, Geostructural and Renewables market demands.

You'll Support Your Team by Performing the Following Key Tasks  
  • Maintain and develop relationships with key supply partners, expand the supplier list based on operational requirements of the AE Team
  • Weekly meeting with Australia and Oceania Sales and Market Manager to discuss region sales progress and resourcing.
  • Be the first line technical support interface for key partners and triage these enquiries amongst the CSA AE team where possible.
  • Provide regular feedback to the relevant CSI representatives to address technical and OS issues related to specific products.
  • Maximise the efficiency of the AE team by working with other departments to optimise the workflow, interactions and timely delivery.
  • Work with the Sales and Market Manager and Internal Training Lead to identify and implement internal training schedule and content.
  • Monitor interactions with key end users and customers to ensure enquiries are attended to in a timely and technically appropriate manner 
  • Ensure adequate documentation and recording of technical information (Code snippets, bug fixes, how to guides, etc…) on the appropriate platforms (Wiki, Teams, Shared Drives)
  • Proactively communicate and resolve interface and integration issues with senior management and other teams.
  • Ensure adequate documentation and recording of technical information (Code snippets, bug fixes, how to guides, etc…) on the appropriate platforms (Wiki, Teams, Shared Drives)


What We're Looking For  

Skills & Abilities:
  • Strong business acumen with a strategic mindset
  • Demonstrates sound leadership and organisational skills
  • Well presented, with excellent oral and written communication
  • An ability to quickly absorb and understand complex information
  • Able to plan and prioritise workload and manage multiple tasks
  • A commitment to working within timeframes to reach a target or objective
  • Able to contribute and participate in a technical team environment
  • Understanding of marketing strategies and market data
  • Reliable work ethic and a detail focus
  • Ability to collaborate with different cultures and ethnicities


Knowledge:
  • Knowledge of and strong interest in the environment and challenges facing Australian and Oceania markets
  • An understanding of quality and continuous improvement frameworks
  • Strategic decision processes and implementation of these
  • An appreciation and understanding of safety in the workplace
  • An appreciation and understanding of best practice human resources principles
  • Understanding and appreciation of technical related matters
 
Education & Qualifications:
  • Formal qualification in Sciences or Business
  • Sound knowledge in General Science or an affiliation with a scientific related field preferable
 
 
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link   

Want to see what other opportunities there are to join our team? Visit   

The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.  

Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.  

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