Customer Service Manager

2 weeks ago

Geraldton Gascoyne Midwest, Australia Magic Group Full time $60,000 - $100,000 per year

We are seeking a highly motivated Customer Service Manager to join our dealership team. This position is responsible for ensuring every customer enjoys a seamless and exceptional experience from start to finish. The successful applicant will be placed in either the Sales or Service Department, in alignment with their strengths/preferences and the business's requirements.

About the role

As the Customer Service Manager, you will oversee the entire customer journey – from the moment they walk through our doors to the moment they drive away satisfied. Your role will include greeting customers, managing their check-in and check-out processes, processing invoices, and ensuring a professional and efficient experience, whether they are here for a service appointment or to purchase a vehicle.

Key Responsibilities

  • Provide a warm and professional welcome to all customers.
  • Manage the check-in and check-out process for service; or
  • Coordinate appointments for our sales customers.
  • Prepare, process, and finalise invoices accurately and efficiently.
  • Liaise with the service and sales teams to ensure smooth workflow and communication.
  • Proactively resolve customer queries and concerns, ensuring a positive outcome.
  • Maintain exceptional presentation and professionalism at all times.
  • Monitor customer satisfaction and implement improvements where needed.

What we're looking for

  • Proven experience in customer service, ideally within the automotive industry.
  • Exceptional communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • Ability to multitask in a fast-paced environment.
  • A positive attitude with a passion for delivering outstanding customer experiences.

What we offer

  • Be part of a supportive and friendly dealership team.
  • Ongoing training and professional development.
  • Competitive remuneration package.

About us

Midwest Auto Group is a well-established and reputable Automotive Dealership in Geraldton, Western Australia. Known for our commitment to excellence and customer satisfaction, we pride ourselves on our industry expertise, innovative solutions, and the talented people who make up our team. Join us on our journey as we continue to expand and redefine the customer experience in the automotive industry.

If you have the drive to create memorable customer experiences and thrive in a dynamic automotive environment, we'd love to hear from you

Simply click "Apply now" or send your resume and cover letter to

  • Please note only shortlisted candidates will be contacted

  • Customer Service

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Budget Rent a Car Full time $45,000 - $60,000 per year

    If you're ready to join a great team and take on a rewarding role, apply nowIf you say yes to being a great communicator, having high-energy, love helping customers and a strong attention to detail, we may have the role for youWe're looking for a Part-time/CasualCustomer Service & Vehicle Representatives to join our fast-paced and friendly team at Avis...

  • Trainee Customer Service Officer

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Shire of Coorow Full time $41,600 per year

    Applications are invited for the position of Trainee Customer Service Officer with the Shire of Coorow, to undertake a Certificate 3 in Business. The position is based in the Coorow Administration Office.You will be the initial point of contact for the community, serving as the first face or voice in accordance with the Shire's Customer Service Charter. The...

  • Service Manager

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Neami National Limited Full time $110,221 - $115,102 per year

    Service Manager For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them. Position DetailsFull-Time, PermanentSCHADS Level 6: $110,221 - $115,102 per annum + SuperannuationSalary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take...

  • Customer Advisor

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia NAB Full time $60,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset...

  • Hospital Services Assistant

    7 days ago

    Geraldton, Gascoyne & Midwest, Australia St John of God Health Care Inc Full time $45,000 - $65,000 per year

    Welcome to St John of God Health Care St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs. As a...

  • Manager – Housing First Support Services

    7 days ago

    Geraldton, Gascoyne & Midwest, Australia Centacare Family Services Geraldton Full time $60,000 - $90,000 per year

    Centacare Family Services offers relationship and community services to individuals, couples and families.Centacare Family Services are seeking expressions of interest from suitably qualified and experienced applicants to join our Geraldton based team in the position of Manager for the Housing First Support Services.The Housing First Support Services (HFSS)...

  • Visitor Services Officers

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Western Australian Museum Full time $45,000 - $65,000 per year

    We are seeking to establish a Pool of Visitor Service Officers for vacancies that may arise at the Museum of Geraldton within the next 24 months, with the possibility of Casual, Fixed term, Part-time, Full-time, and Permanent appointments.As a measure to achieve equality under section 66ZP of the Equal Opportunity Act 1984, the Museum is committed to...

  • Hospitality Services Supervisor

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia St John of God Health Care Inc Full time $68,956 - $70,179 per year

    St John of God Health Care At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are...

  • Hotel Manager, Motel manager and Receptionist

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Beachside Business Pty Ltd Full time $75,000 - $80,000 per year

    Heritage Resort Shark Bay is a family-run business offering a warm welcome and arange of services to visitors and locals alike. Our Hotel and Restaurant isrenowned for its friendly atmosphere and delicious food, while our Motel provides comfortable and convenient accommodation options.We are currently looking to recruit for 3 key positions Hotel/Motel...

  • Restaurant Manager

    2 weeks ago

    Geraldton, Gascoyne & Midwest, Australia Chicken Treat Full time $90,000 - $120,000 per year

    Chicken Treat is an iconic Australian brand and opened its 1st restaurant in Since then we have grown to over 50 restaurants across Western Australia & Queensland.  We are passionate about our people, customers and creating irresistible chicken meals. We are serious about providing craveable experiences that put smiles on the faces of our customers …. And...