Service Engineer

1 week ago

Macquarie Park, Australia Schneider Electric Full time $90,000 - $120,000 per year

About UsThe Opportunity
  • Technical Support: Provide expert guidance and support for automation systems, promptly addressing customer inquiries and resolving technical challenges.
  • System Troubleshooting: Diagnose and resolve issues related to control systems, PLCs, SCADA, MES, software, and other automation technologies.
  • Customer Engagement: Build strong relationships with clients, understand their needs, and ensure satisfaction with our services.
  • Project Implementation: Assist with the installation, commissioning, and maintenance of automation equipment and systems, ensuring compliance with industry standards.
  • Customer-Centric Focus: Take accountability for service delivery performance, with a strong emphasis on understanding customer expectations and driving future demand.
  • Continuous Improvement: Identify opportunities for process enhancements and contribute to the development of best practices within the team.
Our ideal candidate will possess:
  • Tertiary qualification in Engineering, Computer Science, or Engineering Technology.
  • Current or eligible membership with Engineers Australia (MIEAust, TIEAust, AIEAust) and Chartered Engineering Certification.
  • 2+ years of experience delivering industrial automation projects and services.
  • Minimum of 400 hours of customer-facing or site-based experience (e.g., on-site, remote commissioning, or support).
  • Hands-on experience with large managed service agreements and commissioning of medium to large projects.
  • Advanced knowledge of Schneider Electric platforms or equivalent competitor products.
  • Experience working within Service Level Agreements and delivering on service contract commitments.
  • Strong technical documentation skills, including the ability to develop DSS/FDS and system designs.
  • Proficiency in MS Office and relevant Schneider Electric applications.
  • In-depth understanding of process control, telemetry, and networking principles.
  • Proven ability to collaborate with multiple stakeholder groups and strong commercial acumen.
  • A growth mindset, strong digital skills, and technical aptitude.
  • Excellent interpersonal skills and a customer-centric approach.
  • A collaborative mindset, positive energy, and a drive to excel.


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