Cruise Consultant
2 days ago
Cruise Consultant | Full Time | Remote
Join the world's leading cruise company and help guests plan unforgettable holidays
Why You'll Love Working With Us
At Carnival Corporation & plc, we're proud to offer a supportive, fun and rewarding workplace — one that recognises great work and helps our people grow. Enjoy a role packed with standout benefits, including:
Fully remote role
Annual salary reviews linked to personal & company performance
Health & Wellbeing focus — mental, physical and financial wellbeing support
Amazing travel perks — family & friends cruise discounts + partner airline & hotel deals
Supportive parental leave for primary and non-primary carers
Reward & Recognition programs that celebrate your success
A friendly, inclusive team who genuinely love what they do
About the Role
We're looking for enthusiastic and customer-focused Cruise Consultants to join our high-performing Holland America Line team. You'll be the first point of contact for guests and travel agents — handling inbound calls and emails, helping with enquiries on existing bookings, and making new sales for our premium cruise holidays.
Every interaction is an opportunity to create exceptional guest experiences. You'll build strong relationships, deliver warm and genuine service, and help guests plan incredible adventures around the world.
This role is perfect for someone with a passion for customer service and sales who thrives in a fast-paced, supportive environment.
What You'll Be Doing
- Receiving and responding to HAL inbound calls and enquiries
- Responding to customer and agent emails
- Building and maintaining strong customer and colleague relationships
- Achieving targets set by the company and your Team Leader
- Delivering consistently exceptional customer service
- Rostered environment: Mon–Fri (8:30am–7pm) + Sat (9am–5pm)
About You
You're an energetic professional with a genuine passion for travel and tourism. Confident communicating across phone and email, you thrive on building rapport, solving problems, and creating memorable experiences for every guest. Driven and results-focused, you bring a strong service mindset, a proactive attitude, and a commitment to excellence. Your outgoing personality, collaborative spirit, and willingness to roll up your sleeves set you apart, making you a standout contributor in a close-knit, fun team environment.
We'd Love to Hear From You If You Have:
- Previous experience as a Cruise Consultant or in a contact centre customer service & sales role
- A track record of providing outstanding service and achieving/exceeding sales targets
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively as part of a high-performing team
- Strong organisational and prioritisation skills
- Confidence using computers and intermediate skills in MS Office
- High attention to detail and accuracy in administration
- Ability to complete 3 weeks of in-office product and systems training (preferred)
About Us
For over 150 years, Holland America Line has been a recognised leader in cruising — sailing to more than 425 ports across 100+ countries on all seven continents. Our fleet of 11 modern classic ships delivers elegant, enriching and unforgettable holiday experiences.
Carnival Corporation & plc is the world's leading cruise travel company, proudly representing brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Line, Holland America Line and Seabourn.
We are committed to creating an inclusive, flexible and fun workplace where individuality is embraced and collaboration thrives.
We welcome applications from all communities — including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disability.
As part of our recruitment process, candidates may be required to undergo background checks including police checks, skills testing and reference checks.
Ready to set sail on your next career adventure?
If you're a motivated, customer-focused team player who loves creating memorable guest experiences, apply today and help us shape unforgettable cruise holidays
