Information and Retail Assistant

• Ongoing full-time role on 5/7 roster for 35 hours per week
• Located in Tumut Visitor Centre in the Snowy Mountains
• Salary relative to experience, and ranges from $75,728 to $82,329 plus super, and plus 17% loading for working weekends and public holidays

Do you want your work to make a difference for NSW?

Working to protect the state's environment and heritage.

About the role

National Parks and Wildlife Service has a unique opportunity for an Information and Retail Assistant to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

The Information and Retail Assistant provides professional and focused customer services through the provision of visitor information, site reception services, processing bookings, collection and reconciliation of entry fees and retail/merchandise sales.

This role is based in the Tumut Visitor Centre with the primary focus of assisting customers to purchase products, processing stock, monitoring stock levels and other tasks associated with a retail operation.

About You

You are a confident and capable communicator who thrives in dynamic, high-traffic environments. With limited supervision, you take initiative to meet the diverse needs of visitors and/or customers and resolving their queries, handling complaints with professionalism, and ensuring every interaction is positive and informative.

You bring a strong attention to detail and a commitment to accuracy, delivering timely and relevant information that aligns with the values and standards of the National Parks and Wildlife Service. Whether you are updating interpretive displays or offering tailored advice, you ensure that messaging is clear, factual, and responsive to a wide range of public enquiries.

Calm under pressure, you are ready to respond swiftly and effectively to emergency situations or incidents. As the first point of contact, you understand the importance of clear communication, quick thinking, and a reassuring presence.

Essential requirements

• Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and using digital booking software.
• A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
• Ability to work outside of normal working hours and on weekends and public holidays if required.
• A current Australian drivers licence and first aid certificate or willingness to obtain one.

For more information read the full Role Description: Information and Retail Assistant

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Southern Ranges Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications Tuesday 30 September 2025 at 11:55pm

Should you require further information about the role please contact Hiring Manager Barbara Kennedy, Supervisor Visitors Centre via email or mobile

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Eloise Fleck on please mention reference number

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.