Peer Service Leader

About us:

We're leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

Our service:

The Way Back Support Service (TWBSS) is a non-clinical support service focused on providing support to people experiencing a suicidal crisis or who have attempted suicide. This is an Aftercare service initiative funded by the Western Sydney Primary Health Network (PHN).

On Offer:

• Full-time, permanent opportunity
• Based in Penrith, NSW
• Salary Packaging options (up to $15,899 tax free)
• Meals and entertainment allowance of up to $2,650
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role Overview:

Provide specialist coaching, guidance and mentoring to Peer Support Coordinators.

Working collaboratively with external stakeholders to successfully deliver The Way Back service.

• Provide person-centred guidance and mentoring to Peer Support Coordinators to support the implementation of 'The Way Back' service and adhere to the model of service.
• The Service Leader works in close partnership with the Service Manager to provide leadership, practice development and mentoring sessions to the Peer Support Coordinator team using a strengths-based and recovery-focused approach.
• Consultation, liaison, and linkage with internal and external service systems to provide a full range of tailored supports.
• Active participation within relevant interagency networks and with consumers, families and extended agencies as required.
• The Service Leader monitors and reviews the systems and processes used in Consumer Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons within the service.

Requirements:

Qualifications

• Minimum Certificate IV in Community Services, Peer Work, or Mental Health.

Experience & Skills

• Lived experience of mental health recovery and proactivity in managing wellbeing
• Previous experience in peer work and management / leadership role
• Minimum 5 years' experience working with people at risk of suicide
• Demonstrated effective listening, communication skills, empathy and the capacity to relate with others with dignity and respect
• Demonstrated ability to guide, mentor and develop staff
• Ability to lead staff and cultural change through influencing and problem-solving skills
• Ability to apply thoughtful and ethical decision making and act within professional boundaries
• Strong organisational skills including the ability to prioritise work, manage multiple tasks and competing priorities and meet deadlines.
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance 
• Current Drivers License

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 11 January 2026.

Any queries please email