Night Auditor

Crowne Plaza Adelaide Mawson Lakes, features 155 contemporary rooms designed with tech and premium amenities, it caters perfectly to both business and leisure travelers alike. Whether for business or leisure, every detail is crafted to ensure productivity and connection.

At Crowne Plaza Adelaide Mawson Lakes, it's all about our people and our guests. For our guests, that means delivering seamless stays and creating memorable experiences from the moment they arrive. For our team, it's about passion, dedication, and pride in bringing those moments to life every day. Together, we make every guest feel truly welcome - and every stay a success.

As a Night Auditor, you'll be the trusted point of contact for guests overnight - handling transactions, sharing local insights, and ensuring a smooth, welcoming experience. With your attention to detail and technical skills, you'll complete nightly audits, balance hotel accounts, and prepare the property for the day ahead while delivering exceptional overnight service.

This position is being offered for 30 hours per week (or 120 hours/4-week cycle).

Every day is a little different, but you'll mostly be

• Processing check-in/ check-out functions: Championing the experience and ensure to recognize our IHG One Reward Members, including general cashiering and accurate processing of guest accounts
• Performing night audit functions, including: daily rate checks, credit card reconciliation, daily management reports, credit limit checks, etc.
• Balance your book - know how to manage guests billing and payments and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner
• Preparation and delivery of the Room Service overnight menu
• Adherence to brand standards and Health and Safety requirements
• Handling complaints: You'll be there to help resolve guest issues and ensure they leave having had an exceptional stay
• Conduct Porter/concierge duties, Maintenance and Housekeeping requests overnight
• Stay informed: Keep up-to-date with daily events, group activities and guest feedback at the hotel. Familiarize yourself with the hotel's offerings and local attractions so you can provide thoughtful recommendations to guests
• Assist in supporting the wider hotel team with other duties as required
• Act as a first responder, take the lead in a crisis with confidence and respond to emergency situations 

What we need from you

• Predominantly work night shifts with the ability to work daywork as required  
• Flexible with nights, weekend and public holiday shifts
• Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
• Responsible Service of Alcohol (RSA) certificate, First Aid certificate and Responsible Person accreditation or willing to obtain
• Qualifications in Hotel Management and/or in Business Administration related field preferred
• Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous
• You will need a good grasp of reading, writing, basic math, computers and Property Management System (PMS)
• Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending, and kneeling
• Display a commitment to our guests by consistently maintaining a high level of quality at all times

What you can expect from us

We give our people everything they need to succeed, and reward your hard work. With a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you'll become part of our ever-growing global family