Multi-Site Practice Manager

20 hours ago

Springfield Lakes, Queensland, Australia VetPartners Full time $80,000 - $120,000 per year

Description

Flinders View Veterinary Surgery & MyVet Springfield Lakes 

Flinders View Veterinary Surgery & MyVet Springfield Lakes has an exceptional opportunity for an experienced Multi-Site Practice Manager. 

We are pleased to announce a new opportunity for a Full-time Practice Manager for these popular local practices, working with an experienced team of lovely vets, nurses and established client base. 

Benefits of Joining Us: 

  • Competitive hourly rate and benefits package.

  • Supportive and collaborative team environment.

  •  Access to training centres, online courses and dedicated nurse programs.

  • Opportunities for career growth and development.

  • Flexible working hours to suit your lifestyle.

  • Staff discounts, including Health and Wellbeing benefits

  • Employee Referral Bonus'

  • Paid parental leave and return to work bonus

About The Role 

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves: 

  • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services. 

  • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development. 

  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments. 

  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.  

  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards. 

  • Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic. 

  • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments. 

  • Leading on company initiatives, projects and technology. 

  • Bringing a transparent leadership style focused on collaboration and engagement. 

About You 

  • At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field 

  • Be committed to high standards of service excellence and clinical care 

  • Experience with practice management systems or appointment book management skills and are computer confident 

  • Have strong problem solving, decision making and organisational skills 

  • Good understanding of people and employment obligations 

  • Good knowledge of workplace health and safety regulations  

  • Experience or interest in change champion and project management 

  • A genuine, warm and supportive style that enjoys caring for people who care for animals. 

If you're looking to make a real impact in a vibrant, rewarding clinic, we'd love to hear from you. Apply now to become part of our amazing team at Flinders View Veterinary Surgery & MyVet Springfield Lakes.

We can't wait to meet you

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