Customer Service

Decrolux Lighting is a trusted Australian lighting specialist recognised for delivering complete, high-quality solutions across aged care, education, sports, and commercial environments.

ABOUT YOU

• Proactive and self-motivated approach to inbound/outbound sales campaigns
• Having excellent time management and administrative skills with the ability to prioritise tasks from multiple stakeholders.
• Excellent communication skills, with the ability to empathise with customers'(internal and external) unique challenges and demonstrate sensitivity towards their needs and concerns.
• Refined phone-based sales skills, including effective negotiation, persuasion, and communication of product value to customers.
• Proven inside sales/customer experience within the construction sector(or similar), with track record of exceeding stakeholder expectations.
• Resilient and versatile, you can work autonomously or in a team, and are passionate about providing first class customer service.
• Highly ambitious, with a true desire to succeed and the hunger to be rewarded for your efforts.
• Passsion to contribute positively to the team and workplace culture while enjoying work

ABOUT THE ROLE

Your duties will include:

Customer Service

• Deliver professional and timely assistance across phone, email, and in-person enquiries.
• Manage and organise shared inboxes to ensure all communications are prioritised and actioned appropriately.
• Build positive relationships with customers, responding promptly and accurately to product, order, and stock queries.
• Coordinate with sales and operations to ensure customer requirements are met efficiently.
• Maintain accurate customer records and communication notes in CRM systems.

Business Support

• Provide day-to-day administrative support to the sales and management teams.
• Coordinate travel bookings, including flights, accommodation, and car hire.
• Assist in formatting proposals, quotes, and reports for sales and management use.
• Prepare documentation, meeting notes, and follow-up actions as required.
• Undertake general office administration, ordering supplies, and ensuring facilities are well maintained.
• Support continuous improvement initiatives and assist with implementing business-wide systems and processes.

How to Apply:

If you're ready to join a dynamic team and want to look forward to coming to work each day, click apply now and submit your resume or contact - for a full position description

Visit us at to learn more about why Decrolux is the business of choice within lighting industry.