Service Technician

6 days ago

Lane Cove West, New South Wales, Australia Novis Healthcare Full time $60,000 - $80,000 per year

About Novis
Novis Healthcare is a leading Australian manufacturer and distributor of high-quality healthcare products for hospitals, aged care, home care, and disability markets. With over 20 years of industry experience, Novis partners with trusted international brands to deliver world-class solutions across Australia.

About The Role
We are looking for a hands-on, customer-focused Field Service Technician to join our growing Service and Rental team. This role is perfect for someone with a mechanical or technical background who enjoys working in the field, solving problems, and delivering outstanding service in healthcare environments.

As a Field Service Technician, you will be responsible for the maintenance, repair, and assessment of equipment across a range of settings, including hospitals, aged care facilities, and private residences.

What You'll Do

  • Perform repairs, servicing, and diagnostics on healthcare equipment on-site and in the workshop
  • Carry out scheduled service visits and assess equipment within 48 hours of arrival
  • Complete pre-installation assessments and assemble equipment as required
  • Conduct off-hire rental checks and prepare assessment reports
  • Provide phone-based troubleshooting support for customers and internal teams
  • Deliver basic operational training to caregivers and staff
  • Maintain van stock and spare parts to ensure efficient service delivery
  • Address customer enquiries, complaints, or technical issues with professionalism and care
  • Ensure all work is completed in line with WHS standards and company procedures

Duties
Administrative & Reporting Duties:

  • Prepare and issue accurate and detailed service quotations for customers.
  • Complete service notes and records after each job, ensuring all work completed is clearly documented in SAP or relevant systems.
  • Write professional, comprehensive service reports that outline the fault, repair work conducted, parts used, and any further recommendations.
  • Maintain accurate records of service history, part usage, and customer interactions to ensure full traceability.

What You'll Bring

  • Previous Service Technician experience (desired but not necessary)
  • Excellent troubleshooting and problem-solving skill
  • A high level of empathy and communication, particularly when working in health and care settings
  • Ability to work independently and as part of a team
  • Strong written and verbal communication skills
  • Good working knowledge of Microsoft Office; experience with SAP B1 and Odoo is a plus
  • Previous experience in healthcare or disability-related environments (highly regarded)

Requirements

  • Full, valid Australian Drivers Licence with a clean record
  • Fully vaccinated against (proof required)
  • Willingness to obtain (or already hold):
  • National Police Check
  • Working With Children Check
  • NDIS Worker Screening Check

Why Join Novis?

  • Be part of a team that makes a real difference in people's lives
  • Work with industry-leading products and technologies
  • Company vehicle and tools provided
  • Supportive team environment with ongoing training and development opportunities

Please note: Only candidates who have working rights to work in Australia will be considered.

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