Senior Receptionist

1 day ago

Camberwell, Victoria, Australia Aroga Health Pty Ltd Full time $60,000 - $90,000 per year
Middle Camberwell Medical Centre
Senior Receptionist (Second in Charge)
About Us

We are a busy, patient-focused medical practice committed to delivering exceptional healthcare services. Our team values professionalism, empathy, and collaboration, and we're looking for a dedicated Senior Receptionist as a second in charge to support the smooth running of our clinic.

About the Role

As the Senior Receptionist, you will be the face of our practice, ensuring a welcoming environment for patients and a well-organized front office. You'll supervise the reception team, manage daily operations, and work closely with management to enhance patient experience and practice efficiency.

Key Responsibilities
  • Lead and support the reception team, including scheduling, training, and performance management.
  • Foster a positive team culture and act as a role model in professionalism and patient care.
  • Ensure smooth patient check-in/out processes and handle inquiries with empathy and efficiency.
  • Maintain accurate patient records and appointment schedules using practice management software.
  • Assist with administrative tasks including inventory management, billing error resolution, and liaising with Medicare and health funds.
  • Promote and maintain workplace health and safety standards.
  • Handle conflict resolution professionally, supporting a respectful and collaborative work environment.
Qualifications & Experience
  • Previous experience in a medical reception or healthcare administration role.
  • Proven leadership and team management skills.
  • Strong understanding of medical terminology and patient care protocols.
  • Proficiency in practice management software and Microsoft Office. Experience in Medical Director/Pracsoft or Best Practice is strongly considered.
  • Excellent communication, organizational, and multitasking abilities.
Key Skills
  • Leadership & Team Management
  • Customer Service Excellence
  • Attention to Detail
  • Problem-Solving
  • Time Management
Other Requirements
  • Current CPR and First Aid certification.

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