Senior Receptionist

Middle Camberwell Medical Centre
Senior Receptionist (Second in Charge)
About Us

We are a busy, patient-focused medical practice committed to delivering exceptional healthcare services. Our team values professionalism, empathy, and collaboration, and we're looking for a dedicated Senior Receptionist as a second in charge to support the smooth running of our clinic.

About the Role

As the Senior Receptionist, you will be the face of our practice, ensuring a welcoming environment for patients and a well-organized front office. You'll supervise the reception team, manage daily operations, and work closely with management to enhance patient experience and practice efficiency.

Key Responsibilities

• Lead and support the reception team, including scheduling, training, and performance management.
• Foster a positive team culture and act as a role model in professionalism and patient care.
• Ensure smooth patient check-in/out processes and handle inquiries with empathy and efficiency.
• Maintain accurate patient records and appointment schedules using practice management software.
• Assist with administrative tasks including inventory management, billing error resolution, and liaising with Medicare and health funds.
• Promote and maintain workplace health and safety standards.
• Handle conflict resolution professionally, supporting a respectful and collaborative work environment.

Qualifications & Experience

• Previous experience in a medical reception or healthcare administration role.
• Proven leadership and team management skills.
• Strong understanding of medical terminology and patient care protocols.
• Proficiency in practice management software and Microsoft Office. Experience in Medical Director/Pracsoft or Best Practice is strongly considered.
• Excellent communication, organizational, and multitasking abilities.

Key Skills

• Leadership & Team Management
• Customer Service Excellence
• Attention to Detail
• Problem-Solving
• Time Management

Other Requirements

• Current CPR and First Aid certification.

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