Program Manager

Join us in making a real difference every single day Embark on a journey where your passion meets purpose, and where your skills are the tools to transform lives. Become part of the Multicultural Australia Team dedicated to creating a brighter, more compassionate world. Apply now and be the catalyst for change in the humanitarian space

About Multicultural Australia

Multicultural Australia supports thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. Our compassionate, person-centred approach ensures that people from diverse backgrounds receive the support they need to thrive.

At Multicultural Australia, we believe in building an inclusive team that reflects the diversity of the communities we serve. We offer opportunities for professional growth, leadership, and the chance to make a meaningful impact in the lives of individuals from migrant backgrounds.

About the Role

Multicultural Australia is seeking a passionate HSP Program Manager to lead the Humanitarian Settlement Program in Toowoomba. This maximum term position until 30 June 2026 plays a vital role in providing strategic and operational oversight of culturally responsive settlement services for newly arrived refugees, people seeking asylum, and unaccompanied minors.

As the HSP Program Manager, you will lead and mentor teams delivering case management, accommodation and welcome services. Your leadership will ensure culturally responsive and client-centred support that aligns with contractual requirements and drives meaningful settlement outcomes.

What You'll Be Doing:

• Provide strategic leadership in humanitarian settlement, identifying service gaps and developing responsive solutions;
• Lead and mentor teams across Case Management, Accommodation, and Welcome & Initial Support Services;
• Coordinate service delivery to ensure clients meet their settlement goals and milestones;
• Supervise and support staff performance and professional development;
• Ensure compliance with contractual performance indicators, audits, and service standards;
• Manage program budgets and resources, including forecasting and financial oversight;
• Report on operational and strategic trends to Executive Management;
• Develop agile, client-centred solutions to address service delivery challenges;
• Review and enhance systems, structures, and processes for improved service efficiency;
• Represent the organisation in community, sector, and government forums as required;
• Contribute to organisation-wide leadership initiatives and capacity building;
• Participate in the emergency on-call roster, including after-hours, weekends, and public holidays.

What You'll Bring

• A Bachelor's degree in Social Work, Psychology, Counselling, or a related field;
• Minimum of 4 years' management and leadership experience in a dynamic, client-centred environment;
• Proven track record in supervising diverse, multi-disciplinary team;
• Strong ability to build collaborative relationships with internal and external stakeholders;
• Demonstrated success in meeting KPIs and managing program performance;
• High-level communication skills and experience delivering reports and facilitating meetings;
• Proven ability to navigate funding requirements and compliance standards;
• Sound decision-making and prioritisation skills in complex service environments;
• Proficiency in Microsoft Office (Outlook, Word, Excel);
• Valid QLD Driver's Licence, Blue Card (Paid), and National Police Clearance.

Additional Desirable Skills:

• Experience in a similar role within the not-for-profit or community services sector;
• Knowledge of, or willingness to learn, Queensland Residential Tenancy Legislation and housing issues affecting refugees and vulnerable cohorts;
• Passion for working in the multicultural sector supporting refugees, asylum seekers, and newly arrived Queenslanders;
• Ability to communicate in a language other than English;
• Commitment to capacity building and team development through a collaborative leadership style;
• Ability to contribute positively to Multicultural Australia's values and organisational culture;
• Innovative thinking and experience in leading change initiatives.

Location: Toowoomba

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. Please submit before 17 October 2025.

For any queries, please contact Jo-Ann Cochran, Acting Chief Client Officer at Jo-

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognize diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.