Technical Writer

2 weeks ago

Sydney, New South Wales, Australia Protecht Group Full time $90,000 - $120,000 per year

At Protecht, we're revolutionising how businesses approach governance, risk, and compliance (GRC). As a fast-growing and high-performing GRC software company, we're seeking a dynamic Technical Writer to lead the charge in expanding our flagship enterprise risk management platform, Protecht ERM.

Interested? This may be your next opportunity

As a Product Technical Writer at Protecht Group, you will play a key role in enabling our customers to understand and effectively use our SaaS risk management platform.

This commercially focused role is responsible for creating clear, engaging, and user-centric documentation that supports product adoption and success. You will collaborate closely with product managers, UX designers, developers, and customer-facing teams to produce high-quality content, including user guides, data flow diagrams, and user journey documentation.

Based in our Sydney office, you'll help shape the voice of our product and ensure a consistent, intuitive experience for our users.

You are an experienced Tehnical Writer who genuinely loves what you do with experience in the risk, B2B and/or SaaS space. You are passionate and will be the product champion. This role will suit those who are strategic and commercially focused and a deep understanding SaaS products software product management.

We are a global company and seeking someone that is open to flexible hours and work with teams across multiple time zones.

You'll be a great fit if you can show:

  • Proven experience in a product role writing user-focused documentation for SaaS web-based products
  • Ability to understand and communicate technical concepts to non-technical audiences
  • Experience in creating visual documentation such as flowcharts, diagrams and wireframes
  • Experience working in an agile product environment with the ability to thrive in a dynamic environment with changing priorities
  • Exposure to working with a mix of onshore and offshore development and UX teams
  • Understanding of risk and compliance and/or business continuity, crisis management and incident management would be highly regarded
  • Previous experience in B2B SaaS environment
  • Problem solving skills - the ability to think outside the box with a desire to learn and improve
  • You are a real people person, and can influence and work with multiple stakeholders
  • Proficiency with documentation tools (Confluence, JIRA) and diagramming tools (Lucid chart, Miro or Visio)
  • Outstanding proactive communication and stakeholder management experience
  • You are a self-starter capable of thriving in a fast-paced and changing environment but want to have fun and a laugh too

Why Protecht? – Why join us?

You will get to work with a diverse team of great people who are awesome at what they do but most importantly really good humans too

We are all about flexibility, in fact we encourage a healthy work life balance and offer access to birthday leave, dedicated L&D time, bonus days, paid parental leave and long service. We are a close-knit team and really like to look after each other at Protecht. We are just the right size to make a real difference and we have formed a fantastic culture where you can be you

Sound like you?

If you want to be part of brand that is going through tremendous growth and work with great people, then apply now.

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