Data Operations Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Crystal Equation Full time $80,000 - $120,000 per year

Sydney Office - Hybrid

Data Operations Support Specialist (Associate)

The Global Data Operations Team (DataOps) develops engineering tools specialized for oncalls to drive efficiency in Data Operations across Client data warehouses. Our primary responsibility is to provide 24/7 Data Operations as a Service for data engineers, data scientists and software engineers. We work on improving reliability, scalability and efficiency of data pipelines by engineering solutions to monitor, alert and auto-remediate issues. We use a lot of internal Customer tools and frameworks to accomplish these engineering tasks. 

Responsibilities:

  • You will be part of the global Data Operations team
  • You will be working closely with Data Engineers, Software Engineers and Data Infrastructure Engineers.
  • You will be providing operation support for thousands of data pipelines.
  • You will be operating within Client enterprise domain using internally developed tools including but not limited to:
OpsCenter: A centralized control center which provides 24/7 visibility and support from DataOps engineers to Data Engineering teams.Dataswarm: Client's platform for authoring, scheduling, and running data pipelines.Central Data Management system: an interactive tool for monitoring data.
  • You will be part of the on-call rotation in the globally distributed team which uses "Follow the Sun" model.
  • You will work with Data and always look for processes optimization as well as identifying new patterns for auto remediation as an input for ML and auto-remediation.
  • You are also thrilled at the prospect of building strong relationships with customers (internal Data Engineering groups), solving operational issues and implementing quality improvements to the base tools that make them better suited for customer's needs.
  • This position will be 3 days onsite, 2 days remote.

 Requirements:

  • Proven experience working in operations/support roles.
  • Bachelor's degree or equivalent experience. Degree in technical field preferred
  • Demonstrated ability to quickly adapt, learn new skill sets, and be able to understand operational challenges
  • Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure
  • Must be proactive with proven ability to execute on multiple tasks simultaneously
  • Resourceful, results orientated with the ability to get things done and overcome obstacles
  • Excellent interpersonal skills, including relationship building with diverse, global, cross-functional team
  • Proven ability to troubleshoot and problem solve in complex systems.
  • SQL programming experience
  • Good understanding of BI and Data Warehousing concepts (ETL, OLAP vs. OLTP, Slowly Changing Dimensions)
  • Good understanding of process automation

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