Patient Services Officer

Are you looking for the right career and lifestyle move? Do you want a job that will give you the opportunity to make a real difference in the lives of Aboriginal people?

Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Mid North Coast.

About the Role:

The Patient Services Officer is responsible for providing high quality, culturally competent, front-line reception and administrative services to patients, doctors, nurses, Aboriginal health practitioners, allied health professionals and visiting specialists at Biripi. As a first point of contact, the Patient Services Officer ensures the patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills, while providing support to waiting patients

The key objectives of the role include:

• Providing high quality customer service to all internal and external staff, visitors, patients, and community in the areas of reception, record management and filing
• Providing administrative support services to Senior Clinical Staff as required
• Managing appointment books, including scheduling of all appointments, confirming appointments, following up failure to attends, cancellations and rescheduling as needed.
• Assisting in patient enquiries and directing them as appropriate, including medical and emergency relief enquiries.
• Managing transport bookings and liaising with the transport team as required.

Essential Criteria:

• Confirmation of Aboriginality (preferred)
• Current First Aid & CPR (or willingness to obtain).
• Ability to work with Aboriginal and Torres Strait Islander communities and their leaders, respecting traditional culture and ways of doing business.
• Demonstrated cultural awareness and sensitivity.
• Good interpersonal skills, including the ability to demonstrate empathy.
• Strong understanding of maintaining privacy and confidentiality and demonstrated ability to uphold these principles.
• Ability to practice initiative, judgement, and insight.
• Sound level of literacy and demonstrated attention to detail.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• Ability to hold all relevant security clearances including National Police Check and Working with Children clearances.
• Current valid Driver's Licence

Benefits and Culture:

Biripi Aboriginal Corporation Medical Centre is an organisation that prides itself on rewarding dedicated hard work, and as such, would like to offer a wide range of benefits to the ideal candidate.

• A culturally safe, diverse, and inclusive environment, with opportunities for growth.
• Salary Packaging options are available as a Not-For-Profit Organisation, as well as Meals & Entertainment and Leisure & lifestyle Cards
• Remuneration Package will depend on experience and qualifications.
• Paid Parental Leave: New Paid Parental Leave available for permanent employees.

If this interests you,

Apply Now

Please apply via seek with a current resume and a cover letter. Applications without a cover letter addressing the essential criteria will not be accepted.

Note: Position advertisement will remain available on Seek until the position is filled and we reserve the right to commence the recruitment process during the advertisement period.

This is a desired designated Aboriginal/Torres Strait Islander position under section 14D of the NSW Anti-Discrimination Act 1977. Proof or Confirmation of Aboriginal/Torres Strait Islander heritage will be required from the successful applicant.

For more information or queries relating to the role, email the People and Workplace Culture team at