Customer Service Officer

About the Role

Transdev WA is seeking a committed and hands-on Customer Experience Officer (CxO) to bring stability, presence, and proactive support to a station that thrives on strong leadership and community engagement. This autonomous role is ideal for someone who takes pride in doing the right thing—even when no one is watching.

You'll be the go-to person for drivers and passengers alike, ensuring safety, resolving issues, and delivering exceptional customer service. Your presence will help reduce driver-to-driver conflicts and ensure smooth operations across the station.

What You'll Be Doing

• Supporting drivers and passengers with a customer-first mindset.
• Reinforcing safety protocols, especially around crosswalks and station flow.
• Operating independently while staying aligned with team goals.
• Responding to incidents and providing on-the-ground support.
• Collaborating with a small tight-knit team and reporting to the Team Leader.

What You'll Bring

• A genuine passion for helping people.
• Strong communication and conflict resolution skills.
• Ability to be firm yet approachable in delivering instructions.
• Willingness to be on your feet throughout your shift.
• Experience in hospitality or retail (desirable)
• Basic First Aid certification (desirable)

Why Join Transdev WA?

• Autonomy: You'll be trusted to manage your station with minimal supervision.
• Growth: Opportunities to move across stations, step into leadership, or explore other roles within Transdev WA.
• Culture: A collaborative team that values initiative, integrity, and adaptability.
• Inspiration: Join a team with standout performers like our Team Leader Kim—who seamlessly adapts across stations while maintaining excellence.

About You

You're someone who thrives in a role where your decisions matter. You're not just present—you're proactive. You know how to balance empathy with authority, and you're driven by a sense of purpose and pride in your work.

The Benefits For You-

In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential. By supporting a diverse workforce, we also encourage candidates who require any reasonable adjustments during the application process to let us know. Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on our Work180 page.

Our Recruitment process-

We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.

Our Values and Beliefs-

The work we carry out at Transdev touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential. As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, Lesbian Gay Bisexual Trans and/or Intersex (LGBTI), people with disabilities, religious beliefs, and ethnicity.

Ready to Apply?

If you're looking for a role where you can make a real impact, bring stability to a vital station, and grow within a supportive team, we'd love to hear from you and click the 'Apply now'button now.

For a copy of the position description or would like to know more about the role, please send an email to 

Apply now and help shape the future of public transport in WA.