ICT Support Officer

3 days ago

Geraldton, Western Australia Geraldton Grammar School Full time $60,000 - $90,000 per year
Company Info

Geraldton Grammar School

Australia

ICT Support Officer

Job ID:

37071

Job Views:

3

Location:

Geraldton

Post Code:

6530

Category:

Education & Training, Information Technology

Employment Type:

Full-time

Posted:

30/10/2025

Description:

We are seeking a proactive and customer-focused ICT Support Officer to join our dynamic school community. In this role, you will provide timely and effective technical support to staff and students, ensuring the reliable operation of the school's ICT systems and services.

You will respond to ICT requests in person, over the phone, and remotely, while maintaining accurate help desk records in line with standard procedures. Working closely with and reporting to the ICT Manager, you will assist with software and hardware audits, license and subscription management, and the creation and upkeep of ICT documentation.

Your responsibilities will also include managing user accounts and devices, reporting cybersecurity incidents, and supporting ICT project delivery, compliance, and reporting activities. During term breaks, you will assist with general ICT maintenance, including testing and tagging of electrical equipment, and escalate complex issues to senior staff when required.

The ideal candidate will demonstrate a strong commitment to customer service, excellent troubleshooting and communication skills, and a readiness to learn and adapt to new and evolving technologies within a school environment.

This position offers the opportunity to contribute to the effective delivery of ICT services that support the school's operational and educational objectives.

Job Requirements:

Essential:

  • Qualification in Information Technology or proven relevant experience
  • Relevant training in IT support and IT systems
  • Effective written and verbal communication skills to explain complex technical issues to non-technical users
  • Ability to work both independently but also within a collaborative team environment
  • Proven problem-solving skills
  • Efficient time management skills and the ability to prioritise tasks effectively
  • Strong documentation and organizational skills
  • Ability to hold a valid Working with Children Check
  • Ability to obtain National Police Clearance

Desirable:

  • IT related qualifications or certifications
  • Experience administering Office 365
  • Experience with Active Directory
  • iOS device management Software
  • Experience with iOS and Windows
  • Testing and Tagging certification or willingness to gain certification

Key Benefits

  • Professional Development: Access ongoing learning and tailored training to support your career growth.
  • Supportive Community: Join a respectful, inclusive school culture where staff are genuinely valued.
  • Discounted School Fees: Receive a 25% pro-rata tuition discount for your children from Kindy to Year 12.
How to Apply:

If you are interested in applying for these opportunities, please include the following in your application:

  • A covering letter addressing your suitability for the role based on the skills, knowledge and experience requirements outlined in the role description (Maximum 2 pages)
  • Your current CV (Maximum 4 pages);
  • Copies of your relevant qualifications and registrations;
  • The contact details of three (3) professional referees, including your most recent line manager/s.

Applications should be forwarded via email to

APPLICATIONS CLOSE AT 9AM ON Friday 28 November 2025.

The School reserves the right to appoint at any stage throughout the process.

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