Customer Liaison – Parks and Open Space

Full Time Fixed term Position - Until October 2026

Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO

Salary offered will depend on level of skills and experience.

Why join Melton City Council?

Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

• Professional and personal development opportunities
• Generous leave entitlements and flexible work arrangements
• A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

The Opportunity

An exciting opportunity has arisen to join our Parks and Open Space team for a 12 month fixed term position as the Customer Liaison – Parks & Open Space.

The role will work alongside the Administration Support Officer in administering customer requests as well as assisting the wider team whilst reporting to the Parks and Open Space Coordinator.

Key Responsibilities

• Provide professional customer service to a wide range of customers including residents, contractors and internal customers.
• Triage routine maintenance requests and fault reports, assign work orders and purchase requisitions to either the in-house services team or specialist trade contractors.
• Escalate non-routine and/or complex maintenance requests and fault reports to Parks & Open Space Officers to further investigate.
• Liaise with Council contractors, including receiving completion notices or requests for further information.
• Maintain accurate and up to date data in various systems and escalate follow up actions as required.
• Assist with procurement processes, including processing purchase orders and invoices.
• Assist with the administration of service contracts relating to reactive and proactive maintenance activities.
• Maintain a high level of confidentiality and discretion in the handling of a wide range of information.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Post-secondary qualification in Administration or relevant office administration experience.
• Excellent knowledge of Windows based applications and databases to produce a wide range of documents.
• Well-developed customer service skills for face to face, telephone and email interactions.
• Understanding of relevant technology, procedures, processes and skills used within the context of administration support.
• Proficient application of standardised practices and procedures, compliance with requirements of Acts and Regulations and an understanding of the impact of precedents and previous decisions.
• Experience working in a multi-disciplined team to achieve set objectives, specifically in the field of maintenance.
• Current valid Victorian Driver's Licence.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council:

Staff Benefits | Melton City Council

• 13 ADO's (Accrued Day Off) per year*
• 5 weeks annual leave*
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*

• Wellbeing initiatives

• Eligible for Full Time positions or for Fixed term positions eligible after 12 months of employment.

How To Apply

If you require further information about the position, please contact Wayne Kratsis, Parks & Open Space Coordinator on

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Monday 8 September 2025