Rooms Division Manager

George Hotel Brisbane is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Independent Collection:

The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality. 

About the Role:

The Rooms Division Manager (RDM) is a key leadership role responsible for the entire Front of House operation. The RDM coordinates and oversees all activities within Front Office, working closely with the Executive Housekeeper, Maintenance Manager, Guest Services and Reservations Manager to ensure seamless and outstanding guest experiences from booking to check-out. In the General Manager's absence, the RDM acts as the Manager on Duty for the entire hotel, embodying the brand's values, driving revenue growth, and personally engaging with all guests, especially regular guests and VIPs. This role requires strong leadership to motivate, develop, and empower the Rooms Division team.

Key Responsibilities:

• Oversee and execute rate management, including setting rates and restrictions, and managing distribution channels to grow revenue streams (Rate and Occupancy) ahead of the market along with the Revenue Services Team.
• Maintain a visible presence in guest areas to lead by example and reinforce service standards.
• Coordinate Front of House departments, maintain exemplary guest service standards, ensure the cleanliness and maintenance of public spaces and rooms, and act as the Manager on Duty when required.
• Motivate, empower, and provide clear direction to teams, focusing on training, development, and maintaining wage costs within budget by overseeing fortnightly rosters.
• Analyze Rooms Division P&L statements (including RevPAR, occupancy, etc.), compose concise financial commentary, and accurately forecast rooms revenue and associated labour costs for peak periods.
• Actively promote the Priority Guest Rewards program (acquisition and recognition), efficiently review and respond to guest feedback, and implement solutions to service problems.
• Ensure compliance with WHS, fire safety, financial and regulatory requirements for all guest-facing operations
• Ensure continued adherence to all hotel policies, procedures, and safety guidelines, while serving as a visible brand ambassador for the hotel and EVT, promoting EVENT properties.

Skills & Experience:

• Demonstrated ability to provide leadership, guidance, and development to colleagues, communicating effectively in a caring, fair, and professional manner.
• Strong capability in analyzing departmental P&L statements, revenue per available room (RevPAR), average rate, and managing budgets, with experience in generating displacement and feasibility models for group bookings.
• Proven ability to identify, analyze, and efficiently resolve operational problems and guest service issues.
• Experience in rate management, maximising profit through distribution channels, and successfully promoting Guest Loyalty Programs (e.g., Priority Guest Rewards).
• A history of working with trust and integrity across departments (Housekeeping, Maintenance, Reservations) to create a positive, professional environment focused on growth and profitability.
• Ability to be present, visible, and approachable for both staff and guests, with experience personally engaging with regular guests and VIPs.

Benefits & Perks :

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join George Hotel Brisbane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.