IPS NSW Supervisor

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.

• Lead the team of Mechanical tradesperson/Technicians and boilermaker/s in the daily activity and planning for work
• Understands how the site and operation works and looks for opportunities to drive cost reduction, early intervention repair work or improvements to extend operating life of all non straddle related equipment at the site
• Responsible for: daily customer service execution on quality and on time
• Accountable for: Customer satisfaction
• Ensure smooth day to day running of the site

On offer:

• Competitive salary package commensurate with experience
• Opportunity to work for a Global Company
• Learning & Development opportunities to progress your career
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• Paid Community Service Leave

Site Duties

• Ensure all site service employees comply with Kalmar company procedures and regulations
• Ensure compliance of site maintenance agreement
• Ensure PM servicing is on time and up to date
• Ensure repair work is carried out efficiently to minimize machine down time
• Ensure all out of contract work is carried out in a timely and efficient manner
• Develop additional business within the port operation
• Contributes to service jobs where his work or support is needed
• Continuously learns about new Kalmar equipment

Technical

• Keep abreast of the features and benefits of products
• Ensure that customer machines are back in operations within the specific time as per KPI's agreed

• Advise Service Technicians on the following:

• Trouble-shooting and diagnosis methods

• Rectification process and technical know-how in solving issues
• Cascade down preventative measures / precautions to ensure that defects / issues do not reoccur
• Solutions to problems where technical expertise is required

Staff Management

• Supervise technical team to ensure effective utilisation of Kalmar personnel
• Supervise technical team to ensure effective utilisation of client's equipment
• Supervise all site human resource issues and ensure compliance with all site and company regulations
• Develop technical workforce as in line with business development needs
• Work in close cooperation with Technicians to ensure work execution on quality and on time
• Oversees daily service execution in a workshop or within a project

Administration Duties

• Ensure all administration and commercial work is carried out in a timely and efficient manner
• Reports service work (during the day, at the end of each job)
• Reports work time (daily)

Budgets

• Compliance with site service and operating budget
• Prepare investment budget in line with operating budget

Stock Control

• Supervise allocation of spare parts for service work
• Maintain spare parts stock levels to ensure availability of PM service parts
• Maintain spare parts stock levels to ensure availability of recommended stock holding
• Manage all assets to ensure effective utilisation

Education

• Mechanical / electrical trade qualification
• Completion of year 12

Experience

• Must have leadership experience experience within a mechanical or electrical industry
• Experience with cranes in the mechanical handling, port or industrial operations industry sector
• Previous experience in using a computer based service and or maintenance management system

Competencies

• Good customer communication, structured, service minded, customer-oriented
• Relationship building
• Team player
• Attention to detail
• Motivating, mentoring and inspiring people
• Excellent work ethic
• Ability to participate in all training and development programs
• Ability to get things done
• Cultural sensitivity and adaptability

Skills & Knowledge

• Ability to plan efficient service execution
• Exceptional people management skills
• Project management
• Knowledge in operating to a budget
• Knowledge in maintaining an investment budget
• Knowledge in maintaining spare parts inventory
• Advance skills in preparing reports
• Intermediate skills in Microsoft applications
• Customer service skills
• Effective time management skills
• Sound analytical and numeracy skills
• Strong communication skills (written and verbal)
• Excellent interpersonal skills (ability to deal with all stakeholders in the business)

We offer you an opportunity to put your skills and experience into work and make an impact on our global organisation and the cargo handling industry. You will work with great colleagues from various backgrounds, inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

If you are excited about this opportunity, please submit your application with salary request and CV.

Find out more about what it's like to work for Kalmar from one of our Service Technicians - Natarsha

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.