General Manager

General Manager – Casino Operations | The Ville Resort-Casino

We're seeking a dynamic and experienced General Manager – Casino Operations to lead all aspects of our casino operations. As a key member of our Executive Team at The Ville Precinct, you'll be responsible for ensuring operational excellence and the delivery of a world-class gaming experience. 

This role is pivotal in driving our transformation journey—providing strategic direction to support the evolution of gaming technologies and systems, contributing to the strong culture of compliance, safer gambling, AML/CTF and casino reform initiatives, and ensuring sustainable and successful casino operations.  

If you're a strategic leader with a passion for innovation in gaming operations, we'd love to hear from you. 

About The Ville Resort-Casino

Rising from the edge of the Great Barrier Reef, The Ville Resort-Casino is North Queensland's premier destination for dining, entertainment and leisure, combining casual sophistication with the vibrant, playful spirit of modern Australia. Our precinct also includes our five-star luxury hotel Ardo and Townsville Entertainment & Convention Centre (TECC).  

Joining our team means you're joining the best and brightest talent in tourism, hospitality and gaming to help us create exceptional experiences for our guests every day.  

About the role

As the General Manager of Casino Operations, you'll be at the forefront of transformation projects, working closely with regulators, vendors, and internal teams to deliver results that matter and embed a culture of compliance and service with care. 

Your key focus areas will include:  

Casino Operations, Compliance & Performance

• Develop and lead the implementation of sustainable casino operations and high-performing business activities in gaming.
• Champion a compliance-first culture that fosters 'doing the right thing' and ensures gaming operations meet and, where possible, exceed legislative obligations and regulatory body expectations.
• Deliver customer-centric service that promotes genuine customer care, safer gambling practices and maintains the highest standards of safety for our customers and team.

Promoting Good Governance & Management Reporting

• Prepare insightful reports for the Board and Executive Management Team.
• Fulfill committee responsibilities with appropriate care, diligence and accountability.

Strategic Transformation

• Lead business-critical transformation projects that relate to casino functions.
• Collaborate with key stakeholders to deliver successful change initiatives on time and within budget.
• Engage with regulators, external partners and customers to maintain social awareness of industry best practice, casino reform and gaming operations.

About You

• Bachelor's degree in business or a related discipline.
• Over 5 years of proven experience in casino operations.
• 5+ years in leadership roles, with a strong track record in managing and mentoring teams.
• Advanced skills in Microsoft Office, database systems, and casino-specific platforms such as Tangam and Casino Management Software.
• In-depth knowledge of the gaming industry and its regulatory frameworks, with a commitment to upholding compliance and ethical standards.

About Morris Group

The Ville Resort-Casino is part of Morris Group: an independent, family-run business operating a collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology, we're on a mission to make a positive impact doing work we love.  

From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors.  

Working for us

At Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people. We approach each day with a mindset of sharing and learning so we can grow as professionals and individuals. We are diverse, forward-thinking, and innovative, and we care about our communities, our environment, and the world around us. We believe that the way we do business and the way we treat each other is a key measure of our success.  

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.  

Our Values

At The Ville Precinct we create memorable experiences for our customers. We foster a dynamic and thriving entertainment precinct that brings people together. As a team our core values are all about the VIIBES: Vibrant, Integrity, Innovation, Belonging, Excellence, and Service with Care.  

How to Apply

If this role sounds like the perfect fit for you, please apply by sending a copy of your CV and a cover letter.