Customer Service

1 day ago

Bathurst, New South Wales, Australia Fencing and Gate Centre Full time $45,000 - $60,000 per year

Fencing & Gate Centre – Bathurst Branch

Position: Customer Service & Sales Administrator (Evolving into 2IC)

Hours: Monday to Friday, 7:00 am – 4:00 pm

About The Role:

As our Bathurst branch grows, we're seeking a motivated Customer Service & Sales Administrator to step into a pivotal Second-in-Charge (2IC) role. You'll deliver outstanding service to trade customers while supporting the Branch Manager in day-to-day operations.

Key Responsibilities

Customer Service & Sales Support

  • Act as primary point of contact for trade customers—by phone, email and in-branch.
  • Process and follow up orders with accuracy and urgency.
  • Identify and recommend upsell or cross-sell opportunities.

Product Expertise

  • Build deep knowledge of fencing, gates and hardware products to advise customers.
  • Coordinate with warehouse/logistics to guarantee on-time deliveries.

Administration & Reporting

  • Maintain customer records, prepare sales reports and analyse branch performance metrics.
  • Manage invoicing, credit applications and account reconciliations as required.
What We're Looking For

Experience:

  • Proven customer service or sales background—ideally in fencing, building supplies or related trade sales.

  • Demonstrated ability to learn technical product details and communicate benefits clearly

  • Customer-centric mindset, adaptable and proactive.
  • Reliable, with a commitment to punctuality and teamwork.
How to Apply

Please submit your resume, Shortlisted candidates will be contacted for interviews. We look forward to hearing how you can help drive our Bathurst branch's success

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