Security Operations Team Lead

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

The Team

Unimagined opportunity with our Managed Security Services team. On our team, you get access to an unmatched range of customers, work on unique projects and do it while working alongside some of the best in the industry.

How you will make an impact

Provide people leadership to a pod of Security Analysts and perform mentorship to build high performing individuals and teams.

Day to day you will:

• Lead, coach and build high performing teams to enable learning, development, and capability uplift. Understand each team member's skills, drivers, and aspirations. Work with them ongoing to develop, raise capability, and build a career and progression plan
• Provide end to end leadership support for operational staff in their day-to-day workload
• Provide personnel and project support with clients, taking the initiative to drive improvement and deliver successful outcomes for customers
• Manage rostering of the team to ensure adequate coverage across customer accounts
• Actively collaborate across CyberCX and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
• Enhance team's effectiveness by taking ownership of team issues and goals. Create a culture of empowerment, collaboration, and accountability through consistent employee engagement

Skills & Qualifications

• 2 years' experience coaching or mentoring others in a high paced environment
• Exposure to IT security operations in a large or complex organisation
• Effective stakeholder engagement and communication skills
• The ability to build a shared understanding of, and commitment to, CyberCX's purpose, values and agreed processes and practice
• Strong analytical and problem-solving skills

Interested but don't meet every item listed above? If you're excited about this role but your experience doesn't align precisely, please still apply. You could be just the right person for this role and CyberCX.

Great advantages for great people

A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Salary packaging options (such as a novated car lease)
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, access to training and membership to industry organisations
• Employee interest groups and communities including a comprehensive Women in Cyber program
• A comprehensive reward and recognition program – with a special thank you every year on your anniversary

Be yourself.
We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

Current and ex-serving ADF members are encouraged to apply

We take security seriously
. We require all employees to complete background checks (including police and global sanction list checks) annually.

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are
Australian citizens
with the ability to hold an
Australian Security Clearance.

Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.