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Client Engagement Manager

3 weeks ago

Newcastle, New South Wales, Australia QBE Insurance Full time

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
Careers
Ready to join us in 2026? Applications are now open The Talent Acquisition team is on leave until 5th January applications will be assessed upon our return.

  • Location: Newcastle or Sydney, NSW
  • Permanent, full time position

The opportunity
We are seeking a Client Engagement Manager to join QBE's Nominal Insurer Claims Business. This role will work directly with our new and existing SME customers and Broker partners to establish meaningful and successful relationships. From day 1 and beyond, you will be the crucial face of QBE to our customers to build and maintain new relationships as well as contribute to the strategic success of our workers compensation division by providing your insight to the customer market.

About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role
As a Client Engagement Manager, you will be responsible for:

  • Contributing to our growth strategy by developing and maintaining customer and broker relationships.
  • Confidently work with senior leadership and internal stakeholders to contribute to the overall strategic growth of the business.
  • Contribute to sustainable performance by working with our claims team, as well as working with other teams to ensure customer relationships are sustainable
  • Plan and implement a strategy to retain aligned policies and to improve poor performance
  • Participate in all relevant meetings to share and develop strategy, knowledge and best practice

About You
To be successful in your new role, you will bring:

  • Extensive experience in workers compensation or the insurance industry
  • Experience in a business development role with a core focus on business-to-business relationships
  • Proven stakeholder management skills
  • A focus on sustainable business performance and risk.
  • A team focused mindset and an ability work in an agile team environment

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Apply now and let's make it happen
If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Account Management, Business Development, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance, Intentional collaboration, Managing performance, Negotiation, Presenting with Impact, Risk Management, Stakeholder Management, Strategic Management, Teamwork

Application Close Date: 03/01/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.