Employment Case Officer

Inclusive Employment Australia

Employment Case Officer

Full Time: $34.21/hr

Location: Maitland

Why Join Castle?

At Castle, we've been opening a world of possibilities for over 30 years. We support people with disability, injury or illness to build meaningful lives through inclusive employment and community connection. As we transition into the new Inclusive Employment Australia program, we're proud to build on our strong foundation with an expanded commitment to high-quality, person-centred employment support.

We're not just a workplace, we're a team that's genuine, we look on the bright side, we never give up, and we celebrate the wins.

Join Our Passionate Team

As an Employment Case Officer, you'll play a key role in empowering participants to overcome barriers and achieve sustainable employment. You'll work closely with individuals to understand their goals, build confidence, and connect them with the right opportunities and supports.

Your day-to-day will include:

• Individualised Employment Planning - Meet participants where they're at, identify their goals, and co-design pathways to employment.
• Skills Development & Training - Deliver or connect participants to training, licences, and resources tailored to their needs.
• Barrier Management - Provide practical and emotional support to help participants navigate challenges and build resilience.
• Job Placement & Retention Support - Engage with employers, facilitate workplace adjustments, and ensure long-term success for both participants and businesses.
• Collaboration & Referrals - Work with community partners, health services, and training providers to offer wrap-around support.

What's On Offer

• Award Rate: $34.21/hr with potential to progress based on experience

• Salary Packaging - Maximise your take-home pay with up to $18,550 in tax-free benefits

• Supportive Team Culture - Genuine, inclusive, and purpose-driven

• Professional Growth - Opportunities to develop your skills and grow your career

• Impactful Work - Help build a more inclusive community, one job at a time

What You'll Need to Succeed

We're looking for someone who's passionate about inclusion and employment. You don't need to tick every box if you're motivated and values-aligned, we'd love to hear from you.

• Certificate IV in Disability, Mental Health, Community Services or equivalent experience

• Experience in employment services, case management or community support

• Strong communication and problem-solving skills

• Tech-savvy with attention to detail

• Empathy, integrity, and a commitment to inclusion

Essential Requirements

To join our team you will need:

• NDIS Worker Screening Check (or willingness to obtain)

• Working With Children Check (or willingness to obtain)

• Driver's licence or reliable transport

• Alignment with Castle's Vision, Purpose and Values

Ready to Make a Difference?

Apply now with your CV and a cover letter outlining your experience and interest in the role.

If you would like to discuss the opportunity further, contact our HR team at

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance

Castle's services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past and present