Food & Beverage Supervisor |

2 weeks ago

Gold Coast, Queensland, Australia Nineteen Restaurant Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Food and Beverage Supervisor in Nineteen Restaurant, your enthusiasm for creating unforgettable guest experiences will position you as a vital member of our leadership team, overseeing and assisting team members throughout their shifts. Your commitment to delivering top-notch customer service will be evident as you mentor and develop the team, while also providing insightful recommendations to enhance customer loyalty and satisfaction.

A few of your responsibilities:

  • Supervise the team on shift and assist with training, development and performance management
  • Set daily performance objectives for the team and supervise the service flow and performance standards
  • Ensure accurate cash handling procedures are followed
  • Assist the Venue Manager to support achievement of financial and operational targets
  • Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between shifts
  • Monitor the quality of food & beverages to service to ensure high standards are maintained
  • Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials 

What we will be looking for:

  • Supervisory experience with a thorough knowledge of food and beverages
  • Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
  • Highly organised and eager, with a high attention to detail
  • Availability to work a 24/7 rotating roster
  • Current QLD RSA Statement of Attainment

About you:

As an expert within food & beverage, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and the ability to create a fresh, positive and exciting environment where safety and service are paramount, you're poised to excel in this role.

Your role will be pivotal in shaping the success of Nineteen Restaurant offerings at The Star. Join us in making a difference.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star.

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