IT Technician
6 days ago
We're a boutique-style MSP based in Cheltenham, and we're growing fast. That means we're on the lookout for an IT Technician to join our warm, skilled, and small-but-mighty team.
If you've got 2–5 years' experience in IT support, love problem-solving, and want a role that offers both technical variety and genuine work-life balance, this could be your dream gig.
What's in it for you?Work from our Cheltenham office setup—free parking, relaxed vibe, no big-corp red tape
Join a tight-knit, welcoming team where your input matters
Client-facing role with site visits across Melbourne, Bayside & Mornington Peninsula
Monday to Friday, 9:00am – 5:30pm (no on-call chaos)
Growth opportunities—take on more responsibility as you grow
Provide remote, in-house and onsite support to our diverse client base
Troubleshoot desktops, laptops, servers, networks, and Office 365 environments
Manage service desk requests and resolve incidents quickly and professionally
Support Windows, macOS, Office 365 (Exchange, SharePoint, OneDrive, Teams)
Administer server hardware/software, backups, antivirus, and patching
Document client environments, update procedures, and manage tickets through to completion
Deliver clear, friendly communication to clients and users
What We're Looking For
Must-haves:
2–5 years of IT support experience
Previous experience in an MSP environment
Solid knowledge of Windows desktop OS, Microsoft Office, networking (DNS, VPN, LAN/WLAN etc.)
Microsoft 365 admin skills (Exchange, Teams, SharePoint)
Strong troubleshooting and diagnostic skills
Valid driver's licence + roadworthy vehicle for client site visits
Great at Report Writing
Excellent communication and time management
Able to complete a Police Check and Working With Children Check
Bonus if you're familiar with:
macOS support
Server maintenance and patching
Creating and maintaining network documentation
We genuinely care about our people. You'll be respected, challenged, and given room to grow. If you're tired of feeling like just another ticket-closer, this role will feel like a breath of fresh air.
Apply today and take the next step in your IT journey—somewhere you'll be
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